When searching for a new home warranty I Googled "home warranty reviews". Up came 2 independent looking review websites:
homewarrantyreview.org and
homewarrantyreview.com. They both looked different and "real".
A company called Sensible Home Warranty came up with a top rating and their premiums looked good. However, I am absolutely convinced that the two "review" sites were fraudulent SCAM sites fronting Sensible Home Warranty.
I signed a two year warranty contract and at 15 months, my furnace stopped working when the temperatures dropped into the 30's. I called and what BY CONTRACT was supposed to be a 24 hour response, took them over 6 days just to get a contractor to the house. That was after calling several times a day. NO ONE in the Philippine call center would escalate my call or complaint. They would NOT give me any other contact names or numbers. BRICK WALL.
After a heating contractor FINALLY came, he quoted a high repair cost but would need approval from Sensible Home Warranty before they would do anything. MORE freezing in the house. The next day I was told I needed 6 years of annual maintenance records by licensed heating maintenance companies before they would make the repair. I WENT BALLISTIC. They then said 3 years was enough; then finally said I had to prove that a fully licensed repair person did maintenance in the last 12 months.
It was clear that there was NO WAY they were going to pay for this repair, period.
I filed a BBB complaint and was SHOCKED when I saw the BBB rating on them. It was HORRIBLE. 1222 complaints in the last 12 months. 2 US States have banned them from doing business in their state.
After looking at YELP.COM and I was shocked again at the horrible ratings; All "1's".
I wondered how foolish I was for contracting with them. But I then remembered the Google Search that I did and found the 2 independent-looking rating sites.
I started to dig into the IP/ Domain registrations and company registrations on this 2 sites and how they are connected to the other Sensible Home Warranty sites. Indications that I have found lead me to believe that the 2 home warranty review websites are stealthily managed by the same people who run Sensible Home Warranty.
Then after reviewing other complaints, I found that Stanley Home Warranty is connected to these same people.
The unscrupulous perpetrators are in Englewood Cliffs, New Jersey and Brooklyn, New York fronted by a nameless, faceless Nevada Corporation.