Phillip
Boone,#2Consumer Comment
Mon, January 05, 2009
The saw manufacturer will specify to use 50:1 or 40:1 pre-mix if it is their brand of oil. It is in every owners manual I have ever read 'Mix gas and oil 16:1 when using all purpose 2-cycle oil.' TCW is for water cooled engines running at lower temperatures (250-350 degrees F). TC is for air cooled engines running at 450-600 degrees F. I purchased some cheap 2-cycle oil from Wal-Mart and my saw did not run good at all and I started experimenting with the oil mix and it did not work well until the mix was at least 24:1 and 16:1 smoked a little more. The saw recommended 40:1 as marked on the fuel cap. Now I use nothing but Amsoil in my equipment, it does not smoke and lubricates better than anything else on the market. For small air cooled equipment, there is a product that you mix at 100:1 and it also comes in sample packs for a 1-gallon mix. If Warren manufactured the oil, go after them for your loss unless it was Shell that made the product. That bottle of oil could have been in Wal-Mart's distribution network for several months even after changing manufacturing contracts from Warren to Shell. In any case, file it in small claims in your jurisdiction - the point of purchase not the manufacturers location. Talk to an attorney if you need help. I believe that Wal-Mart has some liability in this matter because it is their private-label product, but most of the liability is upon the manufacturer. Good luck getting a replacement saw.
James
Temple,#3Consumer Comment
Sat, November 22, 2008
You have spent a very long time reading the instructions on the bottle. Did you notice that on the lower corner it reads "Manufactured by Warren Petroleum Company". Thats probably why Shell said the tests indicated that it was not their product.
James
Temple,#4Consumer Comment
Sat, November 22, 2008
You have spent a very long time reading the instructions on the bottle. Did you notice that on the lower corner it reads "Manufactured by Warren Petroleum Company". Thats probably why Shell said the tests indicated that it was not their product.
James
Temple,#5Consumer Comment
Sat, November 22, 2008
You have spent a very long time reading the instructions on the bottle. Did you notice that on the lower corner it reads "Manufactured by Warren Petroleum Company". Thats probably why Shell said the tests indicated that it was not their product.
Mark
West Plains,#6Author of original report
Mon, April 28, 2008
It doesn't take a rocket scientist to mix a 50:1 ratio gas mixture. In fact here in Missouri kids can do it without any help. I did read the instructions and it doesn't take a mechanic to do that either. I am just curious, do you work for Shell? You are right about the proper mixture being a critical, but if only mechanics were worthy of being able to do it, chain saw companies would be out of business. It is really ashame that you can't see the big picture and are stuck on one aspect that you have no authority to even guess at. It is unfortunate that you don't see the real problem.
Mark
West Plains,#7Author of original report
Mon, April 28, 2008
It doesn't take a rocket scientist to mix a 50:1 ratio gas mixture. In fact here in Missouri kids can do it without any help. I did read the instructions and it doesn't take a mechanic to do that either. I am just curious, do you work for Shell? You are right about the proper mixture being a critical, but if only mechanics were worthy of being able to do it, chain saw companies would be out of business. It is really ashame that you can't see the big picture and are stuck on one aspect that you have no authority to even guess at. It is unfortunate that you don't see the real problem.
Mark
West Plains,#8Author of original report
Mon, April 28, 2008
It doesn't take a rocket scientist to mix a 50:1 ratio gas mixture. In fact here in Missouri kids can do it without any help. I did read the instructions and it doesn't take a mechanic to do that either. I am just curious, do you work for Shell? You are right about the proper mixture being a critical, but if only mechanics were worthy of being able to do it, chain saw companies would be out of business. It is really ashame that you can't see the big picture and are stuck on one aspect that you have no authority to even guess at. It is unfortunate that you don't see the real problem.
Robert
Bowie,#9Consumer Comment
Mon, April 28, 2008
Make and model of chainsaw, including engine size, and proper mixture of gas:oil. EXACT wording on oil bottle, including specification, what it's for, and part number. The reason mechanics hammer on procedure, is because that's what we do. Witut following the proper procedures, machinery breaks down...as you have discovered.
Mark
West Plains,#10Author of original report
Sun, April 27, 2008
As with any trade mechanics will all argue about proper procedure. Unfortunately you all are missing the whole point of the report. I followed proper procedure in everything I did. I sent the sample of oil in the original container. The company, Shell Lubricants, does make the product, but they are claiming that since their testing came up bad, that the product in the original bottle has been changed. The oil isn't for boat motors it is an all purpose 2 cycle oil purchased at Walmart. I find it hard to believe that the only ones to have read the report are argueing about procedure and none of you seem to be bothered by the fact that big corporations are making up the rules as they go in order not to have to stand behind their product. We as consumers deserve better and your argueing about technicallities of proper oil usage is really way off base. The problem isn't the oil, but the oil company's response is the problem.
Robert
Bowie,#11Consumer Comment
Sun, April 27, 2008
There are many different blends of 2 cycle oil. Some are low ash, some are high. Some are for 12:1, 16:1, 24:1, 32:1, 50:1 and 100:1, etc gasoline:oil mixes. The various oil types are further broken down into what EXACTLY the oil is designed for, and what displacement/horsepower the engine has. But here's the short answer for you. You bought a product that specifically states it is for OUTBOARD BOAT ENGINES, and used it in a chainsaw. Outboard engines use needle bearings and are less aggrivated by lack of lubrication than other 2 cycle engines. You tried to be CHEAP, and expected GOOD resultes...something that has never happened in history. I has a hard time finding that oil, but I found it in a Warren Oil forum. It's not made by Shell, which is why they told you it isn't their product. It's made by Warren Oil. The bottle says it can be used in other 2 cycle engines, and probably can be if you mix it heavy enough.
Mark
West Plains,#12Author of original report
Sun, April 27, 2008
I am sorry to say but you are wrong. I don't care how much experience you think you have. First of all I did read the whole label and it said right on the bottle made for chainsaws. Second, there is a built in measuring device that any dummy can follow. Third, I read my chainsaw manual before doing anything to make sure I didn't make a mistake.
John
Califon,#13Consumer Comment
Sun, April 27, 2008
these newer (since 2005 at least) saws run so lean, that any fuel ever left in them that varnishes, now narrows an already super-narrow passage even more, thus leaning out the saw just like turning an adjustment screw in (when you were able to way back when). There is also fuel out there that is too low an octane and is causing holes to burn in the pistons. In this day and age, it is imperative to follow the directions precisely on mixing, use a medium grade fuel, and have your saw serviced by a competent shop. You could take the chance that the oil manufacturer will do something for you but you would have to send them the saw and a sample of your mix and they would do tests to see if you indeed used their oil and mixed it properly. Wal Mart has absolutely NOTHJING to do with this complaint. It's only a mass merchant that you bought from.
Robert
Bowie,#14Consumer Comment
Sun, April 27, 2008
First, you have to choose the correct 2 cycle oil as there are several types. If you choose the wrong type, the reult is what you experienced. Second, you must mix them properly. Each engine has a different gas:oil mixture requirement. If you do not mix enough oil into the gas, the result is what you experienced. Mixing too much oil will result in a really smoky exhaust. I've been using 2 cycle engines for 30 years. I always read the labels and keep the different oils with their respective tools. I've never had one come apart. I've even used regular engine oil in emergencies. The engines smoked light crazy, but they ran fine. Either your gas was contaminated, or you did not mix properly.