- Report: #591571
Complaint Review: Simplexity - Lehigh Valley Pennsylvania
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Simplexity
P.O. Box 25084 Lehigh Valley, 18002 Pennsylvania, United States of America
Phone:
866 635-7400
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Simplexity Misrepresented service Lehigh Valley, Pennsylvania
I was talked into purchasing a wireless broadband from a third party company called ASN. Its some type of pyramid program a past acquaintance of mine got involved in because he was having problems with his limited income and was trying to develop a way to make some money. A helper ASN person was aiding him in making his first sale. Part of the sales pitch was to advise me that this internet service was through Verizon, and that the service being sold to me was Exactly like my other Verizon broadband service. I pointed out that I didnt recall any 5 GB of usage each month on my other service? The Helper said, Doug, its exactly what your other Verizon service is, and you wouldnt be using 5 GB a month anyway. Like an idiot, I took the Helpers word for it and signed up.
I noticed that the user time accumulated much faster with this new service, than with my other Verizon service? That made no sense to me? By day 16, the accumulated usage was 3.5 GB, and there was no way that I could remain within the 5 GB limit. I called Verison and was advised that would be additional charges for every MB over the 5 GB monthly limit. At this point, I told Verizon to cancel service.
My irritation isnt with Verizon. My irritation is with Simplexity. What connection does Simplexity have with ASN? The ASN Helper required the I give a credit card number to sign up. Was it anticipated that many new users cancel, and therefore get the cancellation charge deducted from their bank account? Yes, I signed the contract. I was very stupid for doing that and for believing the ASN salesperson. And yes, I was stupid to give a credit card number, because its required to sign on to the service.
Im writing this report as a warning to other people who are approached by people selling services through a company called ASN. Im also warning to not buy any services from Simplexity. I dont know what the connection is between ASN and Simplexity, but in my experience with this purchase has been nothing but a hassle.
1 Updates & Rebuttals
Doug
Sparks,Nevada,
U.S.A.
Updating my original report....
#2Author of original report
Wed, April 28, 2010
The correct abbreviation for what I thought was ASN is actually ACN. ACN and Simplexity seem to be one company functioning as two separate companies. I'm not sure how that works? I can only report my point of view.
The contract that I stupidly signed agreed that I would forfit a $295 fee if the service was cancelled earlier than 6 months. I know, I was very stupid to sign that contract, but I did, and my wife is still berating me about that! Once I realized that I had been mis-lead, my anger erupted. I figured that since I had been given wrong information about the service, and since I had a friend who was there listening to the sales pitch, that I'd take this to small claims court and take my friend as a witness. Actually, I figured that I should apply to one of those Judge Judy type small claims TV shows and show the rest of the country to see how stupid it was for me to get suckered into the service.
In order to cancel the Verizon service, I had to return the Wireless Card within the first 30 days. I have no complaint with Verizon. I did have a complaint with Simplexity. I informed Simplexity that I wanted the name of the legal representative for Simplexity in the Reno / Sparks, Nevada area because I needed to know who to serve a summons on to appear in Small Claims Court representating Simplexity. I was just not going to let this matter rest and meekly pay the cancellation fee.
Today I was surprised: An investigator for Simplexity telephoned and notified me that since Verizon had confirmed my return of the Wireless Card, that Simplexity would cancel any effort to collect the cancellation fee, that they would drop the demand that I pay the fee. That took me by surprise, because I had thought the only recourse I had was to take them to small claims court. So although it took much in the way of telephone calls, Simplexity did the right thing after all. What did I learn in all of this? ...don't be an idiot.
