Chris
Houston,#2Author of original report
Thu, November 20, 2008
$80 for the tickets to get in plus $50 for the haunted house tickets plus valet parking $20= $150. My cost for coming back the next day $20 parking/ $50 haunted house tickets/$20 for the "discount tickets" they offered me.... $90 plus, gas isn't free (even though it's gone down thank God... 120 miles round trip in a Dodge Ram that gets 15 miles to the gallon) I was actually asking for LESS than the cost of returning PLUS I was still willing to pay $20 for the parking ($40 because I would have bought a parking pass) and the haunted house tickets. Simple economics. But what it's all about is customer service. Why would anyone pick having a pissed off customer vs. a happy one who will return multiple times a year? That's the question you should be asking.
Chris
Houston,#3Author of original report
Thu, November 20, 2008
$80 for the tickets to get in plus $50 for the haunted house tickets plus valet parking $20= $150. My cost for coming back the next day $20 parking/ $50 haunted house tickets/$20 for the "discount tickets" they offered me.... $90 plus, gas isn't free (even though it's gone down thank God... 120 miles round trip in a Dodge Ram that gets 15 miles to the gallon) I was actually asking for LESS than the cost of returning PLUS I was still willing to pay $20 for the parking ($40 because I would have bought a parking pass) and the haunted house tickets. Simple economics. But what it's all about is customer service. Why would anyone pick having a pissed off customer vs. a happy one who will return multiple times a year? That's the question you should be asking.
Chris
Houston,#4Author of original report
Thu, November 20, 2008
$80 for the tickets to get in plus $50 for the haunted house tickets plus valet parking $20= $150. My cost for coming back the next day $20 parking/ $50 haunted house tickets/$20 for the "discount tickets" they offered me.... $90 plus, gas isn't free (even though it's gone down thank God... 120 miles round trip in a Dodge Ram that gets 15 miles to the gallon) I was actually asking for LESS than the cost of returning PLUS I was still willing to pay $20 for the parking ($40 because I would have bought a parking pass) and the haunted house tickets. Simple economics. But what it's all about is customer service. Why would anyone pick having a pissed off customer vs. a happy one who will return multiple times a year? That's the question you should be asking.
Chris
Houston,#5Author of original report
Thu, November 20, 2008
$80 for the tickets to get in plus $50 for the haunted house tickets plus valet parking $20= $150. My cost for coming back the next day $20 parking/ $50 haunted house tickets/$20 for the "discount tickets" they offered me.... $90 plus, gas isn't free (even though it's gone down thank God... 120 miles round trip in a Dodge Ram that gets 15 miles to the gallon) I was actually asking for LESS than the cost of returning PLUS I was still willing to pay $20 for the parking ($40 because I would have bought a parking pass) and the haunted house tickets. Simple economics. But what it's all about is customer service. Why would anyone pick having a pissed off customer vs. a happy one who will return multiple times a year? That's the question you should be asking.
Striderq
Columbia,#6Consumer Comment
Wed, November 19, 2008
Why do you feel the company owes you season passes when you didn't pay for them? I could understand asking for another one time ticket (seems like what you bought) which may or may not have been approved, but way over the line to expect season passes for the incident. Read the back of the tickets, you waive your rights to a lot of things when you go through the gate. I'm glad neither of you were hurt during you 20 minute ride, but to expect season passes for it is too much.