Complaint Review: SkyAuction - Internet Internet

My personal experience was one of our 7 guest, name was misspelled, on a child going out of the country and a simple name corrections on the child was all I asked for so we would have no issue's coming In or going out of the country and since 911. They flat out refused to do that !!!!! What really....??

 

Well after months of back and forth. What I found out through the airline was (I tried calling them directly to make the name change myself ) but they said, the only one that can make the name changes is the company that made it begin with.... well I explained I bought this trip through skyauction  but they are refusing to do this. They said sorry, you need to go back to Island Resorts Tours. I said skyauction is not playing nice! after hanging up, the name Island Resort Tours jumped back into my head WHO's Island Resort  well low and behold they, are a third -party..... buddies of skyauction And they have a phone # yeah "now where going places"

 

But,not before some more unnecessary added stress. I called, stated that they had made some plane reservations for me. He said what makes you think so?The airline said so. (Skyauction was who charge my credit card).He stumbled with his words and stated that they (skyauction) weren't most likely out of bed and had their coffee yet and he would have to get back to me.But not before asking me some questions as to how this misspelled mistake could of happened?

 

So back to the beginning..... (web site to email) officer friendly(my brother) also warned me. Since it was airline tickets involved with my winning bid, make sure all passport numbers and full names are filled out correctly! Very carefully I follow his advice . On their web site I dotted all my I's and crossed my T's and tripled check myself.  I was the responsible party, for 6 other's vacationers (my winning bid said I could take up to 8 with the same $.) I then hit send....My Advise to anyone TAKE A PICTURE WITH CAMERA BEFORE HITTING SEND, YOU HAVE NO PROOF OR WAY TO HARD COPY WHAT YOU DO THROUGH THEIR WEB SITE.

 

After hitting send. Was my first email. They replied to me, stating I needed Three hotel rooms and who would be rooming with who?  with children involved and one having a hyphenated last name I shortened my response to them, having no worries that the stress of the airline tickets was behind me.This was the first and only time I was asked about names and guess what? The evidence showed ME not fully spelling the name right!  

 

Now panic struck I fumble through months of emails, realizing I had no hard copy of flight info.but what I did find, was that very same child in two different emails was two different ages HA! I was only asked their date of birth once, during all of this, proving now someone on their end, tampered with my carefully, properly, correct info which they were refusing to make right! 

 

Now back to their (third-party) buddy down the street that know's there coffee schedule. Once again, after hanging up, I wondered Why would he want to know how it all happened? If he is just hired to make reservations then simply fix this simple mistake. I tried calling him right back and now he is no longer in the office. I thought .I don't have any evidence on our conversation, on what was said.So I quickly, while it was fresh in my head, jotted it down in an email and fired it to him. In less than 5  min after receiving my email  he was calling me back explaining  to me, sweet heart  I will be correcting this issue soon but it's a holiday weekend and the airlines are closed. After hanging up "closed"?? the airline??

 

After work, arriving home in my email was a "return to sender" "no such recipient". To the man that called and said I just got your email.... Ok wow what the **ELL.this was just one of many, that I went through But the best one of all was .This one was great

 

Finally after all I went through it was coming to the end of months of computer trickery and torment.Was this final email stating your trip is processing. I clicked link which put me on their web site where this rotating hour glass was going round and round as though the process was ticking away and any minute I would  a proud  owner of a great vacation deal..... drum roll please....the only way off or to exit  that page was hit this (cancel) button.....You tell me what would have happened  had I.....I guess, we'll never know cause I just decided to shut down my computer instead .  "Now Where going Somewhere"

 

This was just a fraction of my real life experience with Skyauction.

 

Anyone have issue's with fraudulent charges on credit card after using them?