- Report: #1423083
Complaint Review: SKYPE - Kansas
Reported By:
Anthony -
NEWMARKET, other, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
SKYPE
Kansas, United States
Web:
https://secure.skype.com/portal/overview
Categories:
Business Rating:
(0)
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SKYPE Closed down two accounts taking my subscription money. Blocked from contacting them directly Kansas
Skype is driving me wild! Since not being able to sign in with FB (Jan 10th) their site tells me that my PW is wrong...it is NOT! It is QUITE IMPOSSIBLE to get onto their chat support ...which they tell you is so easy. One just goes round and round wasting time on their site until u give up! So effectively they have shut down TWO of my skype sites..losing all my contacts..with their messaging which i need to refer to + taken two lots of my money for calling my son in US. Small amounts of £s..but it's the principle! Where I am now is just opened a 3rd account...the only thing to do as i cant contact them to re-instate my old accounts...given them more money..and have no contacts on it. Plus i am worried they may go through the whole thing again..say my PW is wrong and s*** this ibe dow. Not only is it highly stressful and frustrating...being unable to contact them it is fraudulent. What should i do? I sent them an email half hour ago to what could be an old address i found on Google asking them if it was valid email address. They came straight back with a subject matter of 'Sorry for your problem'..a 'do not reply' and a completely blank page. This is fraud. What is your adive? Thank you. Anthony.
1 Updates & Rebuttals
Chaiya
Virginia,United States
Need more info
#2Consumer Comment
Mon, January 15, 2018
First, what platform are you using to access Skype? Are you using it on your desktop/laptop? If so, what OS are you using (e.g. Windows, Mac OS, or Linux).
If your platform is a smart phone, what kind? iPhone? Android? If it is Android, what manufacturer? What version of Android OS on the phone?
If you can answer the questions I asked, I may be able to search for a solution for you.
I agree that it is impossible to get help from Microsoft who owns the application. Their contact page will take you around in circle. It is the way corporation does nowadays in order to get rid of support cost (with real human to help you).
Another suggestion for you if you are using a smart phone is to get a different app. There is no cost to call or video chat oversea. The only catch is that you need to use either WiFi or your phone data (if the phone is not connected to a WiFi). There are many different apps that do exactly the same as Skype on a smart phone, but the difference is that they are free and no subscription. However, you still need to sign up once, and then no need to log in again (unless you change a phone).
