- Report: #1196588
Complaint Review: Sleepy's - The - Batavia Illinois
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Author Not Confirmed
Why?
Sleepy's - The
485 N.Randall Road Windpoint Shopping Batavia, 60510 Illinois, USA
Phone:
630-406-1862
Web:
www.sleepys.com
Categories:
Business Rating:
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Sleepy's - The Lied about return service Batavia Illinois
Chelsey the helpful sales person offered some ideas on bed beams.
During our discussion, I mentioned that I didn't know specifics length or width so I wanted to make certain that
I could return the product if the bed beams didn't work. They don't work and Chelsey mentioned that the box was opened and that their store has no room for the product. She also mentioned that she didn't "remember" promising me an option of returning.
The 800 number customer service department was just as useless as Chelsey
I strongly recommend that you use a mattress place other than Sleepy's or a department store that will not mislead you.
1 Updates & Rebuttals
Cathy Sable
Hicksville,New York,
We would like to assist
#2REBUTTAL Owner of company
Sat, December 20, 2014
Thank you for taking the time to share your recent experience with us. We regret any inconvenience you may have encountered. We can assure you that our customers are very important to us and we are anxious to assist. Please email us at [email protected] and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you. We will have a specialist review your account and contact you to work towards resolution.
