- Report: #1495407
Complaint Review: SmartFares - San Diego California
Reported By:
Pablo22 -
Santa Monica, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
SmartFares
4545 Murphy Canyon Road, Suite 210 San Diego, 92123 California, United States
Phone:
8582567201
Web:
https://www.smartfares.com/flights
Categories:
Business Rating:
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SmartFares Incompetent Booking-Failure to Correct flight Itinerary or Refund Monies San Diego California
Report Attachments
Original SmartFares Booking
The Smartfares Change Error
Booked a trip for 2 to Lima Peru from Los Angeles for the 22nd of May. The trip was via AeroMexico LAX-MEX-LIM a 2 hr layover in Mexico City. Received confirmation from Smartfares MMV68Z. When I rechecked a few weeks later at AeroMexico the code was changed to UMKKYL. I was no longer flying direct to Mexico City. I was rerouted via Delta to Atlanta. Worse there was no connecting flight Atlanta to Mexico City for a connection to Lima nor was there a direct flight from Atlanta to Lima.
SmartFares left my wife and me stranded in Atlanta. Called up AeroMexico. AeroMexico said to call Smartfares as they booked the flights. So I called Smartfares. They gave me the run around. Quoted their terms of service and all the many ways they were not responsible. I pointed out that they are not exempt from there own incompetence.
The error was 100% owned by Smartfares. After two exchanges I no longer heard from them. My experience is that SmartFares is at best a sketchy company to do business with and at worst runs away from responsibility for mistakes made that might cost them a $$$.
