1, Report:
#1495407
Posted Date:
May 19 2020
SmartFares Incompetent Booking-Failure to Correct flight Itinerary or Refund Monies San Diego California
Booked a trip for 2 to Lima Peru from Los Angeles for the 22nd of May. The trip was via AeroMexico LAX-MEX-LIM a 2 hr layover in Mexico City. Received confirmation from Smartfares MMV68Z. When I rechecked a few weeks later at AeroMexico the code was changed to UMKKYL. I was no lon...
Entity
Categories: Air Travel, Travel booking site
2, Report:
#1467120
Posted Date:
Nov 11 2018
Smartfares Scammers San diego California
They charged me higher price for flight ticket different from the one on their site and email sent for me . Now more than 2 months passed since 20 September and they refuse to refund me and they don't follow procedure for sending SMS with price before payment through bank account
Entity
Categories: Transport Bond Agents, Ticket Sales, Sales, Travel Companies
3, Report:
#1436899
Posted Date:
Apr 02 2018
Smart Fares wouldn't give me refund for canceling California
When I bought my ticket it said on smartfares.com that I can buy it risk free if I cancel within 24 hours. I purchased the ticket at 3:30 pm April 1st. I then found a cheaper flight with another airline that was leaving sooner. I already missed one day of work because I couldn't fin...
Entity
Categories: Travel Agencies
4, Report:
#1401095
Posted Date:
Sep 19 2017
SmartFares smartfares.com Used my misfortune to try to scam me Internet
DO NOT book flights through SmartFares! Pay the extra $50 to book directly from the airline!
I booked 2 roundtrip flights to Asia using this service bacause they had the best deals online for $1300 total. The airline ended up not letting me on the plane because of Visa issues (anoth...
Entity
Categories: Air Travel
5, Report:
#1398645
Posted Date:
Sep 08 2017
Smart Fares Used both Smart Fares and Jet Fly in the conversation Bought a one way ticket to Phoenix, Az for9-10-17 on Frontier.Was unable to ever get a email confirming this purchase . Spent 3 hours trying their various lines so used their buy ticket number to even get anyone to answer . Then was told they must have the wrong email address and they would transfers me . Was left out in cyber space ??? Canceled my credit card to void this transaction Internet
Answered a email GoLastMinuteFareAlert . My son is sick in Phoenix and I bought a ticket for 9-10-17 one way from Baton Rouge to Phoenix. Their phone number is 1-800-717-5015
They were all Japanese.Said they wereSmartfares and Jet Fly.
Cost was $233.80 with Frontier Airline . I wa...
Entity
Categories: Air Travel
6, Report:
#1368165
Posted Date:
Apr 18 2017
Smartfares.com Alternate Business Names • LBF Travel Inc • Travelation • Low Cost Airlines • HotelWiz bank debit fraud over takeing fees san diego Internet
Purchase travel tickets for a round trip in australia being australian. When i checked bank statement two later noticed and extra debit taken for 308.55usd which was not supposed to have been taken
contacted them about the wrongful debit and what the y did after i requested a ...
Entity
Categories: Air Travel
7, Report:
#1349500
Posted Date:
Jan 13 2017
Smartfares Purchase airlines tickets, Sandy Springs Georgia
I purchase two airlines tickets using Smartfares mobile app. One day before flying a try to check in. The Airline company asks for a confirmation number. So, I went to look for my confirmation number on my itinerary email that I received after purchasing the tickets. The itinerary e...
Entity
Categories: Travel Agencies
8, Report:
#1314544
Posted Date:
Jul 01 2016
LBF Travel Smartfares and Travelation Trip Paid for by credit card but never booked San Diego Internet
Booked trip May 3, 2016, to Madrid, Spain. Credit card charged and confirmation email received. The nightmare began when upon arrival at ticket counter was told ticket never was paid. Sent to another airline counter and sent back to Amerucan. So much has transpired, but the gi...
Entity
Categories: Air Travel
9, Report:
#1285200
Posted Date:
Feb 05 2016
LBF Travel, Inc. Smartfares Carolyn Gallant Cancelled airfare May 2015. Was told to contact Alaska Air when ready to make reservations within a year. I called Alaska Air to make reservation but was told that Alaska Air would refund money instead of making reservation and that on and I was sent an email from Alaska Air that on January 26, 2016, refund was forwarded to LBF Travel and they will credit my account accordingly. I've tried to ascertain the status of refund by calling LBF Travel three times. Once I was hung up on and when I called back I was told that there is a dispute with collections. I've been hoodwinked and bamboozled. I pray the same doesn't happen to you. San Diego California
April 15, 2015 I made airfare reservations via Smartfares.com. I didn't receive any confirmation and when I called back to get a confirmation number I was told that there was no confirmation number and that someone would email me the confirmation number in a couple of hours. &...
Entity
Categories: Air Travel
10, Report:
#1271013
Posted Date:
Nov 30 2015
smartfares Did NOT book flight Internet
I booked flights for my husband and myself when his sister passed away. Smartfares sent me a confirmation email the same day,and I was (I thought) ready to go.
The day prior to our flight,I had not been charged for the airfare,nor had I received my etickerts,so I chatted online with...
Entity
Categories: Air Travel
11, Report:
#1253557
Posted Date:
Sep 08 2015
Travelation travelation.com (Pakistani based rip off Scam using US false contact details on Website) San Diego California
We are a company who booked an air ticket for a member of staff here in the UAE. There was a claim of a 12 hour cancellation policy which did appear strange - I was worried immediatel0 - especially as the air tickets did not arrive and our credit card status was left as pen...
Entity
Categories: Air Travel
12, Report:
#1230506
Posted Date:
May 21 2015
smartfares Traveler Help Desk Deceptive about flight cancellation refund Internet
We booked a flight on smartfares but needed to cancel. We called only to inquire about any fees since if it was cost-prohibitive to cancel (if they were going to charge a lot), we would go ahead and take the flight. The person on the phone spoke English very poorly and it took us se...
Entity
Categories: Air Travel
13, Report:
#1221698
Posted Date:
Apr 10 2015
SmartFares SmartFares.com Travel Airfare Low airfare cheap airline tickets airline tickets last minute travel deals Internet
I needed to make last minute travel plans. Called SmartFares to book. they quoted me a price saying it was the best fare they could do. I didn't have options so I booked.
I paid $564.20 for 2 one-way tickets from Florida to Neward. When I picked up my boarding passes they listed t...
Entity
Categories: Air Travel
14, Report:
#1217455
Posted Date:
Mar 23 2015
Payless Car Rental FLOMCO, INC. Tampa1965 N west shore Blvd.Tampa, Florida 33607 Payless Service and Scam gets worse by the day. Tampa Florida
Payless Car Rental Confirmation number 14837248
I had a contract to pick up a compact car in Tampa for approx 2 days beginning March 19th, 2015.
Payless is an off airport site that provides a shuttle service from the airport to their office. The wait for the shuttle was at least 25...
Entity
Categories: Auto Rentals
15, Report:
#1216046
Posted Date:
Mar 16 2015
LBF Travel Smartfares Travel agency San diego California
Do not use this company they are rip off. 300.00 surcharge added onto tickets. Really tickets were 474.30 buy inpaid 774.30 cause they added on a300.00 surcharged and get around by saying this price includes fees But you actually think its the airline fees but it's not it there fes....
Entity
Categories: Air Travel
16, Report:
#1208317
Posted Date:
Feb 11 2015
travelerhelpdesk BookingBuddy, SmartFares, Nash at Travelers Help Desk over charged my card and refused refund San Diego California,
Entity
Categories: Airline Companies, Air Travel
17, Report:
#1179835
Posted Date:
Sep 29 2014
smartfares Lbf travels owns and manages Scam charge twice no refund issued San Diego Internet
I booked a ticket online on sept 2/2013 that cost me $1013 US. Then I noticed on my visa statement that I was charged 3 times and then refunded once (on their own). I called that why was I charged twice. They said oh two tickets were issued. I am like why were two tickets issued. I ...
Entity
Categories: Travel Agencies
18, Report:
#1172426
Posted Date:
Aug 26 2014
Smartfares.com smartfares.com They booked a wrong airline and it took them 6 days, 50 phone calls, 10 hours on the phone and I lost a day in transit, to be fixed. These people keep repeating themselves instead of listening for the problem. dallas california
I booked a flight for 3 people to Rome with British airways and asked them several time It is British Airway plane right?
They said YES. After I received my conformation, it was American Airline plane. I called several times and they put me on hold , got cut off several time and m...
Entity
Categories: Airlines
19, Report:
#1134567
Posted Date:
Mar 29 2014
LBF Travel BEWARE - may be a BOGUS company - phone # has a Magic Jack recording. Says no customer has been assigned this number yet. San Diego California
I just tried to book a fare online through SmartFares.com. I got down to the part where I process my credit card. Push the submit button, and it says to contact someone at the number shown on my screen, as there was a booking error with my card. I had no sooner gotten up to make the...
Entity
Categories: Travel Agencies
20, Report:
#1130035
Posted Date:
Mar 12 2014
SmartFares (Booking Buddy Search) Round Trip Tickets missing connecting flight Internet
Purchased round-trip airfare tickets from SmartFares 11/1/13 using BookingBuddy.com web search provider. Found lowest priced ticket with 2 or fewer connecting flights to/from at SmartFares.com (not the overall lowest price, but the best price for the number of connecting fligh...
Entity
Categories: Airlines
21, Report:
#1129342
Posted Date:
Mar 09 2014
LBF Travel INC, Smartfares.com Refund Check not sent for 4 months San Diego California
On Dec 16th, I requested my ticket to be cancelled. I was repeatedly told that my refund (about 50% of the ticket) will be send by a check within a couple of weeks. It's March 8th and the check has not arrived yet. The customer service agents are absolutely unprofessional. They neve...
Entity
Categories: Travel Agencies
22, Report:
#1122773
Posted Date:
Feb 11 2014
LBF Travel Inc. aka Smartfares Lied about credit card not processed and booked another reservation, now won't refund. San Diego California
I attempted to purchase tickets for a trip for 2 people. Two days later, I received a call from LBF saying that my purchase didn't go through because of a glitch in their system. The agent offered to helped me purchase another itinerary over the phone. I did so, and went on my trip ...
Entity
Categories: Travel Agencies
23, Report:
#1095022
Posted Date:
Oct 28 2013
Smartfares.com Credit card billed for reservation cancelation but not when actually trying to pay Internet
I booked tickets using this website and shortly after I received an email that the tickets were reserved but that my credit card was rejected somehow.
After checking with my bank I found out that the paymebt did not go through because smartfares.com was requesting (as part of the ...
Entity
Categories: Travel Agents
24, Report:
#1088264
Posted Date:
Sep 30 2013
Smartfares Bait & switch plus fraud Internet
Looking for a cheap business class airfare from New York to London on the Internet and found Smartfares whose quote for my selected dates was $10,365 for two adults for the dates we wanted to travel. Gave my credit card information and received a confirming email from Smartfares t...
Entity
Categories: Travel Agents
25, Report:
#1026034
Posted Date:
Mar 09 2013
Smartfares Smartfares Is A Scam! Internet
I needed to book a ticket next month,and time was running out. So I did rush reviews and found Smartfares got 4 1/2 stars reviews which I thought they had a better prices and services. After I paid online, the itinerary and the confirmation # appeared and vanished in the blink...
Entity
Categories: Air Travel