- Report: #420896
Complaint Review: Sony - Sony UK Other
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Sony
Sony.com Sony UK, Other, United Kingdom
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Sony Sony Warranty avoidance claiming Water Damage Sony UK Other
I bought a Sony Vaio Laptop for my son for Christmas (2008). At the end of January it stopped working, with no power light. I tok the laptop in to the dealer I bought it from (Comet) and they confirmed, by plugging it in in the shop, that the problem was not with the power pack but with the laptop, itself.
I was advised to send it in to the Sony Repair centre, which I did. I was then contacted by Sony, who informed me that the problem was due to water damage and was not covered by warranty. I explained that any water damage could not have occurred while the laptop was in my possession and I expected Sony to remedy the situation.
Part of the problem seems to be that Sony have outsourced their repair facility to a third party so you are left dealing with an organisation to whom you are not a customer.
Having been a loyal, even enthusiastic, Sony customer my faith in sony is now completely destroyed.
There's still time for Sony to remedy the situation, though and I'll update this if anything changes.
Tim b
BRISTOL
United Kingdom
Click here to read other Rip Off Reports on Sony
I was advised to send it in to the Sony Repair centre, which I did. I was then contacted by Sony, who informed me that the problem was due to water damage and was not covered by warranty. I explained that any water damage could not have occurred while the laptop was in my possession and I expected Sony to remedy the situation.
Part of the problem seems to be that Sony have outsourced their repair facility to a third party so you are left dealing with an organisation to whom you are not a customer.
Having been a loyal, even enthusiastic, Sony customer my faith in sony is now completely destroyed.
There's still time for Sony to remedy the situation, though and I'll update this if anything changes.
Tim b
BRISTOL
United Kingdom
Click here to read other Rip Off Reports on Sony
