- Report: #1056060
Complaint Review: Square Trade Warranties - Internet
-
Author Not Confirmed
Why?
Square Trade Warranties
www.squaretrade.com Internet, USA
Phone:
877 927 7268
Web:
www.squaretrade.com
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Square Trade Warranties Refused to honor laptop warranty Internet
I recently sent in a laptop to Square Trade that was under warranty. It had a bad area on the screen approximately 1/2 by 1 inchy that showes colors . There was no visible damage on the outside or to the screen. Today, one of their rip off artists called to tell me that the bscreen was cracked from underneath , that they had photos of it and they would not be covering repairs. They never offered to send me the photos.
I feel that they are scamming me and refusing to provide service when there is no visible damage to the computer. It has never been dropped and was always kept in a padded case. This is the second problem I have had with their service and it will be the last time they get my $$$. If you are thinking about using them, run away! Quickly! Faster!
John in FL
3 Updates & Rebuttals
John M
Palm Harbor,Florida,
Warranty Honored
#2Author of original report
Thu, June 06, 2013
Well, Square Trade finally did the right thing and honored my warranty. Thanks to RipOff Report for helping me get it done. They have refunded me the full price of the laptop.
Tiffany U.
San Francisco,California,
Hey John
#3UPDATE Employee
Tue, June 04, 2013
Hey John,
We're so sorry to hear that you're not happy with us. This is certainly not the level of service that we aim for. If you could email me at tiffanyhelps(at)squaretrade.com, I'd love to look into this claim to see if there's anything I can do to turn this around.
Regards,
Tiffany U.,
SquareTrade
Tiffany U.
San Francisco,California,
Hey There
#4UPDATE Employee
Tue, June 04, 2013
Hey there,
If you could email me at tiffanyhelps(at)squaretrade.com, I'd love to look into this claim to help.
Regards,
Tiffany U.,
SquareTrade
