- Report: #1139760
Complaint Review: Square Trade - Internet
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Author Confirmed
Why?
Square Trade
Internet, USA
Phone:
18779277268
Web:
squaretrade.com
Categories:
Business Rating:
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Square Trade Will not Honor warranty Internet
Purchased a three year warranty on a Levovo desk top all in one computer was told that a tech would come to my house to repair it and then recieved a call from a repairman (so called) from a forgien country and he kept telling me to buy a new keyboard and then call him back my keyboard was not broken . After many emails to square trade and long holds on the telephone 25 to 45 miuntes my computer is still not fixed. I have a status summary that states they are locating a faclity for my repair and now my computer has been broken for over three weeks.
1 Updates & Rebuttals
Tiffany U.
San Francisco,California,
Thanks for your feedback.
#2UPDATE Employee
Wed, April 23, 2014
Hey Janet,
We're so sorry to hear about this. We pride ourselves of our speedy claims process but it looks like we've dropped the ball here. If you could email me at tiffanyhelps(at)squaretrade.com, I'd love to look into this claim to help speed things up!
Regards,
Tiffany U.,
SquareTrade
