- Report: #1095086
Complaint Review: Square - Select State/Province
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Square
Select State/Province, USA
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Square up holding funds in limb... NO support! INDIANA
Without any warning I received this letter:
Hello Ed,
Thanks for using Square.
The safety of your Square account is very important to us. To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account. Until we have confirmed this information, deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.
We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible. With your cooperation, we hope to resolve this situation in 1-2 business days.
Please log in to the Square Dashboard on a computer at https://squareup.com/login. Then, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.
Once the form has been completed, you will receive an email confirmation and should expect to hear back from us within 1-2 business days.
For more information about this form and the verification process, please visit our Help Center
Thanks in advance for your cooperation.
Sincerely,
Square Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square User Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://help.squareup.com/
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.
I tried to call but 888 number tells you to go to website and hangs up. Seems there are lots more people complaining but BBB gives an A I believed in this customer but went to Intuit and chat answered immediatly. They are holding my money!
2 Updates & Rebuttals
pissedoffconsumer
Nokomis,Illinois,
Never had any problems
#2Consumer Comment
Mon, October 28, 2013
I've never had any problems with Square. Funds are in my bank account within 24-48 hours after transaction. Apparently, you forgot to verify your account, which is why they haven't disbursed your funds to your bank account.
coast
Florida,question
#3Consumer Comment
Mon, October 28, 2013
How much time has elapsed since you followed the verification instructions that are in the email?
