- Report: #1205663
Complaint Review: Stanton Optical - Fresno California
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Author Not Confirmed
Why?
Stanton Optical
7031 North Blackstone Avenue Fresno, 93650 California, USA
Phone:
(559) 201-0459
Web:
http://www.stantonoptical.com/
Categories:
Business Rating:
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Stanton Optical Fraud, Scam, Ripoff Fresno California
I would give this company -10 stars if possible!
I ordered a year supply of contacts and glasses.
They were supposed to be a part of a promotion (buy contacts and get the glasses at a lesser price).
However, I have been waiting over 2 months for my contacts and have yet to get anything resolved.
Every time I call, they claim they are waiting for a response from corporate, and then it turned into a manufacturer issue. Now they claim they don't order this brand of contact lenses anymore. After three visits to the store and numerous phone calls, were they ever planning on telling me this?
After all the waiting I was fed up and asked for a full refund.
They then explained that I wouldn't get the full amount for the contacts since it was part of a promotion and I would still have to pay more for the glasses.
They offered a deal on a partial refund + a pair of sunglasses but have yet to deliver. I was also offered a pair of trial lenses until the real ones came in. When I went to pick them up, they were given to me after they had fallen on the floor where dozens of people walk everyday.
They take my money for a product that was never delivered and are still trying to charge me more? I am beginning to think that this is some sort of scam.
Called customer service who are trying to resolve the problem, but apparently there is only so much they can do. I can't get any answers from the two managers running the store and I have been lied to about a tracking number that is supposedly "en-route". Later, I was told that corporate never received my order in the first place.
I am taking my complaint to headquarters and then to the BBB.
Buyer beware, these people will scam you and pretend they don't know what's going on when you ask for a refund.
