- Report: #810525
Complaint Review: Stanton Optical - Sacramento California
Reported By:
Doris -
Sacramento, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stanton Optical
2125 Arden Way Sacramento, 95825 California, United States of America
Phone:
9169257256
Web:
WWW.Stantonoptical.com
Categories:
Business Rating:
(0)
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Stanton Optical Glasses not received as promised. Employees lack of communication. Sacramento, California
I ordered two pair of glasses on November 30, 2011. Delivery date to be 12/15/11. I called on 12/14/11 for status of order and was told someone would call me back. No one did. I called again twice on 12/15/11 told again someone would call me back. An Asst manager called to say she could not find the second pair and that I should call after 11 am on the 16th and talk to Jessica.
I decided to drive to the store and was told by Jessica that one pair came in and she did not know when the other pair would come in but that I could take the one pair. I refused because at this point I no longer trust them to fulfill their part of the service. I also spoke to the Manager who also said that he had no idea when the 2nd pair would come and that it was too late to call the corporate office, but, he would do so on Monday. I will never do business with them again and advise anyone who does not to pay up front. Wait until your glasses come in!!!! Once they have your money you are a non issue.
I decided to drive to the store and was told by Jessica that one pair came in and she did not know when the other pair would come in but that I could take the one pair. I refused because at this point I no longer trust them to fulfill their part of the service. I also spoke to the Manager who also said that he had no idea when the 2nd pair would come and that it was too late to call the corporate office, but, he would do so on Monday. I will never do business with them again and advise anyone who does not to pay up front. Wait until your glasses come in!!!! Once they have your money you are a non issue.
2 Updates & Rebuttals
Nicole
Pennsylvania,United States of America
Are they a corporate office?
#2Consumer Suggestion
Sun, April 22, 2012
Are they corporate owned like Lenscrafters or Pearle?
I work for a corporate optical retailer, and most of us have 90 day "doctor's change" guarantees, nevermind the fact that they weren't made correctly to begin with.
In all honesty, 1. That store should have given you some kind of partial refund for the time of your that they wasted, and 2. they should have made sure that you were 100% satisfied. You shouldn't have to pay for something that they didn't make correctly.
Here's what I would do, if they are corporate, try to find a home office number and b***h to high heaven. Tell them exactly what happened and that at this point since you've now got a pair that's made correctly, you just want your money back. Period. If you have to call every day, every hour on the hour until you get your money back, do it. You and I both know glasses are not cheap. Right now you have $400 paper weights. Not cool. If they are private owned, try the same thing. Every day, every hour until you get a satisfactory answer. Tell them you'll go to the local paper, attorney general, whatever you need to do.
Not cool. If you were a customer of ours your experience would have been very different. Sorry this happened to you :/
Doris
Sacramento,California,
United States of America
faulty product
#3Author of original report
Fri, March 23, 2012
on March 21,went to my Eye doctor and found out that the prescription given to Stanton Optical to make my new glasses was not filled as written. (November 30,2011)
I had been having trouble seeing out of the glasses (both pair) Made an appointment with my regular optometrist. Had to buy new glasses. These people are truly rip off artist!! I already spent $412 dollars at Stanton Optical, spent another 180.00 for the new glasses.
So not only do they not deliver as promised. If you complain, you will probably be given just a random pair of glasses to shut you up. This was an expensive lesson!!
