- Report: #1202119
Complaint Review: Stellar Phoenix - Internet
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Author Not Confirmed
Why?
Stellar Phoenix
Internet, USA
Web:
www.stellarinfo.com
Categories:
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Stellar Phoenix Grossly misrepresented product with conflict pre- and post- purchase instructions. Internet
We accidentally deleted some GoPro pictures and videos, and found this product that advertised it could recover delted files. It stated that the preview scan would show what files could be recovered and that post-purchase, to contact the company on how to play the files. There was no option to try to view the files pre-purchase; we tried to click on the files and it wasn't possible. It showed that it could recover a bunch of video files from the date at issue, so it looked like the recovery would work during the preview process. We bought the software and then contacted the company on how to open the video files because they would not open in our media player. The customer service representative did not answer any questions, only provided irrelevant non-responses before leaving the chat. We tried through email to get help with opening the filed, but again, no helpful responses, only that if the videos didn't play in the preview then they were fragmented because we recorded over them (we did not) and couldn't be opened. They kept saying that if the files would not play during the preview, then the files could not be recovered. It was not possible to try to open any files during the preview! I asked for a refund since they use a bait-and-switch to get you to buy their product but was told that I had for "life" and could use it again in the future whenever I wanted. I don't want to ever use it, because it doesn't work! The company uses false information to get you to purchase their product, making it look like it can recover your files. Do not fall prey to their scam. The post-purchase "support" is a joke and it is just canned answers about no refunds given and providing no real support about the product not working.
