- Report: #492545
Complaint Review: Steven Roy Smith - Broker Of Red Carpet Keim Advantage - Nua Steve - Internet
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Author Not Confirmed
Why?
Steven Roy Smith - Broker Of Red Carpet Keim Advantage - Nua Steve
www.usmortageadvocates.com Internet, United States of America
Phone:
4242031615
Web:
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Steven Roy Smith - Broker Of Red Carpet Keim Advantage - Nua Steve Roy Smith I have been leaving messages for Mr. Smith and now his cell number has been changed, my contact person at the company hasnt returned my calls, i was told that the bank had my paperwork, but they dont. Internet
i have been trying for days to get a return call from mr. smith with no luck, now he has disconnected his cell phone number and isnt returning his office phone calls, maria who is supposed to be assisting me never returns my calls. i was told my lender had my paperwork, but when i contacted my lender i was told nobody had contacted them about a loan modification. i started the loan modification in june and was told it would take 45 to 60 days to complete, once they got money from me they changed it to 60 to 90 days.
i was told numerous times that us mortgage advocates was sending me paperwork and that my lender would be sending me paperwork. after weeks or waiting i never received anything from either of them. when i called i was told that maria was busy and she would get to me soon. she has never returned my calls, i have been leaving messages since sept. 2nd and i still havent gotten a return call.
i feel us mortgage advocates should be closed due to fraud and their officers procecuted to the fullest extent of the law for fraud and grand theft. i hope law enforcement officials see this to ensure that they will be charged and put out of business. i am contacting the district attorney to see what can be done and i will also be contacting the us attorneys office to file a complaint against us mortgage advocates and the officers and employees of the company.
do not do business with us mortgage advocates because they are a rip off and scam. they do not help, the only thing they do is they lie well to the people they are supposed to be helping.
2 Updates & Rebuttals
Robert
culver city,California,
USA
This client was given a full refund
#2UPDATE Employee
Tue, September 29, 2009
Mr. Roy Smith was one of our agents however he resigned in early August. This particular client left only 2 messages on Roys extension and spoke directly with our loan processes on several occasions. I called this client and we gave them a full refund. His Loan Modification package was complete and had been submitted to the lender. Our company had spent some 15 hours working on this particular file prior to issuing the refund. We have no complaints against us and have always honored our 100% money back guarantee.
This complaint is baseless. If anyone should have any questions relating to this complaint please feel free to call me at (424)230-1612.
Robert
culver city,California,
USA
This client was given a full refund
#3UPDATE Employee
Mon, September 28, 2009
Mr. Roy Smith was one of our agents however he resigned in early August. This particular client left only 2 messages on Roys extension and spoke directly with our loan processes on several occasions. I called this client and we gave them a full refund. His Loan Modification package was complete and had been submitted to the lender. Our company had spent some 15 hours working on this particular file prior to issuing the refund. We have no complaints against us and have always honored our 100% money back guarantee.
This complaint is baseless. If anyone should have any questions relating to this complaint please feel free to call me at (424)230-1612.
