- Report: #1394712
Complaint Review: Straight Talk - Nationwide
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Straight Talk
Nationwide, USA
Web:
www.straighttalk.com
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Straight Talk Straight Talk Wireless Didn't get what I paid for, was blamed for it! Nationwide
I have a monthly subscription with Straight Talk for my cellular phone service. It's fine the first half of the month but converts to low speed around the 15th of each month. So I bought 2gb extra for $10 each month for the last three months. The first month it was fone, lasted over a week until my next phone refill. The second month it took a few phone calls to get the 2gb high speed working. It finally did, until my next refill. This month was another story. I called to get the 2gb to speed my phone up again but it was still slow so I called back. It sort of sped up but not really. I called again. And again. Some call takers try to help but many don't, from my experience. I have been left on hold multiple times, blamed for the problem (data used up?? How can that possibly be in one or two days??). They argue, deny, let me sit on hold for a long time as they "try to fix the problem". And still, no speed up to a usable amount. Many photos don't load, forget watching a video. The last time I called, today, I was left on hold, scolded for it being the fault of my supposed usage. No acknowledgement of my slow speed, and the fact that I also have a monthly plan. I asked to speak to a supervisor but was stuck on hold for a long time. The call taker kept telling me that he needed to take more calls and that I should call back. I continued to hold. He told I won't get any help fromm the supervisor, who will just repeat what he said. I waited more, the call taker was pressuring me to get off of the phone. I ended the call. Nobody helped me. My $10 was for nothing. Last month I bought another $10 extra before the problem was fixed. This time I'm not giving them extra money. I feel like I was ripped off. And that they made my phone usage the problem when in truth, I should still have my basic service, plus the extra gb I bought. I am disgusted and upset.
1 Updates & Rebuttals
TF01
Florida,USA
Straight Talk Straight Talk Wireless Didn't get what I paid for, was blamed for it! Nationwide
#2UPDATE Employee
Sat, August 26, 2017
Hi.
I am working with Straight Talk Wireless. I read your post on this blog. I apologize for having too much trouble that you experienced from us. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.
Edzel
Straight Talk Wireless
