- Report: #70667
Complaint Review: Straight2You - New Hyde Park New York
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Author Not Confirmed
Why?
Straight2You
http://www.straight2you.net New Hyde Park, New York, U.S.A.
Phone:
516-767-6300
Web:
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Straight2You Fraudulent Billing, Deceptive Business Practices ripoff. New Hyde Park New York
I have had ISDN service with straight2you for 3 months after finding them through an internet search. To begin, the website promised no start-up fee and yet I was charged $20. When I questioned this, I was told "no fee doesn't apply to ISDN".
Then, on my first bill, my checking account was drafted for $49.95 instead of $29.95. However, after being lied to repeatedly (including being given a fake "emergency" pager number), I discovered that this month, they charged me double!. This despite being promised half-price for bringing in a new dial-up customer. I have emailed them repeatedly, spoken with Erik, etc. but still have the charges on my credit card. I have disputed the charges with my credit card company and cancelled my service (of course!). I hope others read this and stay away from this deceptive, fraudulent company.
Samantha
Murfreesboro, Tennessee
U.S.A.
Then, on my first bill, my checking account was drafted for $49.95 instead of $29.95. However, after being lied to repeatedly (including being given a fake "emergency" pager number), I discovered that this month, they charged me double!. This despite being promised half-price for bringing in a new dial-up customer. I have emailed them repeatedly, spoken with Erik, etc. but still have the charges on my credit card. I have disputed the charges with my credit card company and cancelled my service (of course!). I hope others read this and stay away from this deceptive, fraudulent company.
Samantha
Murfreesboro, Tennessee
U.S.A.
2 Updates & Rebuttals
Susan
Murfreesboro,Tennessee,
U.S.A.
company charged me double fully two weeks before I cancelled.
#2Author of original report
Tue, November 11, 2003
Anthony's rebuttal is wrong in that his company charged me double fully two weeks before I cancelled. I only cancelled after repeated requests went unanswered. I emailed him personally with the details and got no answer. The fact is, his company has very shoddy and deceptive practices including double billing (my parents are victims as well of this), unanswered phone calls, ignored emails, and CHANGING THE TEXT OF THE WEBSITE to fit whatever corner they are backed into. Steer clear of this company if you value your time and money!
Anthony
Port Washington,New York,
U.S.A.
Incorrect Posting by a consumer who failed to read
#3REBUTTAL Owner of company
Fri, November 07, 2003
Samantha, If you would have read the webpages, you would have seen that there is always a setup fee. Read the Promotions page at http://www.straight2you.net/promotions.htm It states right there, in plain black and white, that there are no setup fees for dialup internet access, this excludes ISDN On the ISDN signup page, located at https://secure.straight2you.net/isdn/WebWiz.asp on the 3rd step, when you pick your plan, it specifically states, setup fee, 20.00 As for being charged double, read the terms of service, when you cancel, you are charged a termination fee equal to one month. I am sorry if you have failed to read everything, printed in black and white on our website, but please do not fault us for your own neglect.
