- Report: #71396
Complaint Review: Straight2you - New Hyde Park New York
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Author Not Confirmed
Why?
Straight2you
www.straight2you.net New Hyde Park, New York, U.S.A.
Phone:
516-767-6300
Web:
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Straight2you ripoff dishonest fraudulent billing lying customer service reps New Hyde Park New York
In April, I signed up for a Straight2you.net special. I was charged $156 for two years of service. Since April, I have been charged $13, 12 different times. Each time I have been charged, I either sent an email, or called Straight2you's crack customer service staff.
Each time I was told a credit was on the way. I have talked to Erik, Tom, who I faxed a copy of my bank statement showing the charges, and Ted. I was told by Tom, over a month ago, that I would have a check within 2 weeks. I was told by Ted, a check was in the mail. As of today....nothing.
Mr. Owner, if you dare call me a liar, I'll have my bank send me photocopies of all your double billing and post them here, and then sue your butt.
Everything the people from CA and TN said happened to them, happened to me.
Paul
Tupelo, Mississippi
U.S.A.
Each time I was told a credit was on the way. I have talked to Erik, Tom, who I faxed a copy of my bank statement showing the charges, and Ted. I was told by Tom, over a month ago, that I would have a check within 2 weeks. I was told by Ted, a check was in the mail. As of today....nothing.
Mr. Owner, if you dare call me a liar, I'll have my bank send me photocopies of all your double billing and post them here, and then sue your butt.
Everything the people from CA and TN said happened to them, happened to me.
Paul
Tupelo, Mississippi
U.S.A.
3 Updates & Rebuttals
Paul
Tupelo,Mississippi,
U.S.A.
Liar, liar, liar ..I don't expect to get anymore of my stolen money back from you
#2Author of original report
Sun, November 16, 2003
Mr. Owner, I spoke with you on 11/10/03. You told me I was correct about being owed the money ($130). You told me that you couldn't write a check, the money would have to be credited to the card it was wrongly charged to. You told me if it hadn't shown up on my statement by 11/12/03, to call you back. I gave you an extra day to do what you said you were going to do, and when the money wasn't back in my account on 11/13/03, I called you back. You refused to talk with me, so I was stuck with another member of your crack customer service staff. He said a check would be sent out Friday. I told him you said a check couldn't be written, it had to be put back on my card. He told me that this was the last time we were going to talk about this. You also stated in your rebutal that my card company said I had gotten my money back. This, too, is a lie. I have gotten $13 back, not the $130 you promised. As for the blackmail charge, I told you I had written a report on Rip-Off, and if you did what you said you were going to do, I would update the report to say so. How is that blackmail? I don't expect to get anymore of my stolen money back from you, but if I do, I will come back here a say as much. Who seems to be the one with serious issues?
Anthony
Port Washington,New York,
U.S.A.
you've gotten your money back already.
#3REBUTTAL Owner of company
Fri, November 14, 2003
Paul, Please do not forget to leave out that you tried to blackmail me. I've spoken to your card company, and you've gotten your money back already. Im not calling you a liar, rather a person with serious issues.
Anthony
Port Washington,New York,
U.S.A.
You are absolutely correct!
#4REBUTTAL Owner of company
Mon, November 10, 2003
Paul, We are extremely sorry this has happened, and we're commited to making this right. Tom, Ted, Erik, and 90% of the customer service department were terminated on Friday for their lack of providing quality customer service. I will do everything I can to ensure this does not happen to you, or anyone else anymore. Warmest Regards,
