- Report: #384395
Complaint Review: Stuff4greeks - Internet
-
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Stuff4greeks
Internet, U.S.A.
Phone:
866-224-7335
Web:
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Stuff4greeks Will not return 3-400 dollars for a jacket they never made for me!!!! Internet
To make this short I will include contact we had by email.
From: Carmen from Donna, TX
Sent: Thursday, October 23, 2008, 2008 4:01 PM
To: [email protected]
Sorry I never received a final proof. I asked for a refund a year ago and it is not my fault you have taken so long to respond.
I also never agreed to pay more money ($100) for this product after I sent the full payment.
Since I fear it will take a year or more for your company to help me out I have asked for the help of the U.S. Attorney General to clear this up.
Please send me the names of the people who I am talking with.
________________________________________
From: Stuff4Greeks Order Fulfillment [mailto:[email protected]]
Sent: Thu 23-Oct-08 7:54 AM
To: Carmen from Donna, TX
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Carmen,
Your proof was created and sent on September 11th, 2007. We can not issue a refund once the initial proof is created, especially since so much time has elapsed. We will issue a store credit in the total amount. Please call our customer service number below to place an order and redeem your credit.
Please let us know if we can be of any further assistance.
Thank you for choosing stuff4GREEKS!
---
1.866.22.GREEK (10AM-5PM M-F EST)
www.stuff4greeks.com
-----Original Message-----
From: Carmen from Donna, TX
Sent: Thursday, October 23, 2008 1:00 AM
To: Stuff4Greeks Order Fulfillment
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Is there any way to get a refund. I don't have the proof.
From: [email protected] [mailto:[email protected]]
Sent: Tue 18-Sep-07 7:51 AM
To: Carmen from Donna, TX
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Carmen,
In most cases, there is an additional fee for custom artwork. New artwork must be digitized so that our machines can understand it, and it can be properly embroidered onto your garment or made into a patch. You may cut costs by choosing a different design from our design library. You can choose any design, or a combination of a few, and change it to suite your specifications. As stated in our terms and conditions, all sales are final and we do not give refunds once your full-color proof has been created. However, if a proof has been provided meeting your specifications and you need to cancel your order BEFORE THE PROOF IS APPROVED (not due to any fault on our part), we will issue you a store credit. Please let us know how you would like to proceed.
Thank you for choosing Stuff4Greeks.com!
---
1.866.22.GREEK (10AM-5PM M-F EST)
www.stuff4greeks.com
-----Original Message-----
From: Carmen from Donna, TX
Sent: Monday, September 17, 2007 4:01 PM
To: [email protected]
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
I wasn't aware that it would cost sooo much. Is there any way to lower the price? I don't have any more money to spend on my jacket aside what I ve already paid. Can my money be refunded?
Carmen
From: [email protected] [mailto:[email protected]]
Sent: Mon 17-Sep-07 8:16 AM
To:Carmen from Donna, TX
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Carmen,
The artwork that you have requested for the back of your jacket will have to be digitized. The digitizing fee is a one-time fee that is based on the complexity of your artwork and typically ranges from $25.00 to $200.00. In the case of your artwork, the cost will be $100.00.
If you would like us to digitize this design, please let us know and we will send you an electronic invoice that will allow you to remit payment. Once payment is remitted we will digitize your design and complete your full color proof. Please note that the digitizing fee is in addition to any item that you may select to purchase from Stuff4Greeks. Otherwise you may select a design from our design library at no additional charge. Please let us know how you would like to proceed.
Thank you for choosing Stuff4Greeks.com!
1.866.22.GREEK (10AM-5PM M-F EST)
www.stuff4greeks.com
Carmen
donna, Texas
U.S.A.
From: Carmen from Donna, TX
Sent: Thursday, October 23, 2008, 2008 4:01 PM
To: [email protected]
Sorry I never received a final proof. I asked for a refund a year ago and it is not my fault you have taken so long to respond.
I also never agreed to pay more money ($100) for this product after I sent the full payment.
Since I fear it will take a year or more for your company to help me out I have asked for the help of the U.S. Attorney General to clear this up.
Please send me the names of the people who I am talking with.
________________________________________
From: Stuff4Greeks Order Fulfillment [mailto:[email protected]]
Sent: Thu 23-Oct-08 7:54 AM
To: Carmen from Donna, TX
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Carmen,
Your proof was created and sent on September 11th, 2007. We can not issue a refund once the initial proof is created, especially since so much time has elapsed. We will issue a store credit in the total amount. Please call our customer service number below to place an order and redeem your credit.
Please let us know if we can be of any further assistance.
Thank you for choosing stuff4GREEKS!
---
1.866.22.GREEK (10AM-5PM M-F EST)
www.stuff4greeks.com
-----Original Message-----
From: Carmen from Donna, TX
Sent: Thursday, October 23, 2008 1:00 AM
To: Stuff4Greeks Order Fulfillment
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Is there any way to get a refund. I don't have the proof.
From: [email protected] [mailto:[email protected]]
Sent: Tue 18-Sep-07 7:51 AM
To: Carmen from Donna, TX
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Carmen,
In most cases, there is an additional fee for custom artwork. New artwork must be digitized so that our machines can understand it, and it can be properly embroidered onto your garment or made into a patch. You may cut costs by choosing a different design from our design library. You can choose any design, or a combination of a few, and change it to suite your specifications. As stated in our terms and conditions, all sales are final and we do not give refunds once your full-color proof has been created. However, if a proof has been provided meeting your specifications and you need to cancel your order BEFORE THE PROOF IS APPROVED (not due to any fault on our part), we will issue you a store credit. Please let us know how you would like to proceed.
Thank you for choosing Stuff4Greeks.com!
---
1.866.22.GREEK (10AM-5PM M-F EST)
www.stuff4greeks.com
-----Original Message-----
From: Carmen from Donna, TX
Sent: Monday, September 17, 2007 4:01 PM
To: [email protected]
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
I wasn't aware that it would cost sooo much. Is there any way to lower the price? I don't have any more money to spend on my jacket aside what I ve already paid. Can my money be refunded?
Carmen
From: [email protected] [mailto:[email protected]]
Sent: Mon 17-Sep-07 8:16 AM
To:Carmen from Donna, TX
Subject: RE: Proof for Your Stuff4Greeks.com Order [KDC-AE-090907-BBQ], Response Needed
Carmen,
The artwork that you have requested for the back of your jacket will have to be digitized. The digitizing fee is a one-time fee that is based on the complexity of your artwork and typically ranges from $25.00 to $200.00. In the case of your artwork, the cost will be $100.00.
If you would like us to digitize this design, please let us know and we will send you an electronic invoice that will allow you to remit payment. Once payment is remitted we will digitize your design and complete your full color proof. Please note that the digitizing fee is in addition to any item that you may select to purchase from Stuff4Greeks. Otherwise you may select a design from our design library at no additional charge. Please let us know how you would like to proceed.
Thank you for choosing Stuff4Greeks.com!
1.866.22.GREEK (10AM-5PM M-F EST)
www.stuff4greeks.com
Carmen
donna, Texas
U.S.A.
4 Updates & Rebuttals
Ethan
USAGreat Customer Service
#2Consumer Comment
Mon, October 19, 2009
Hello,
I recently placed an order with S4G. I got my shirts a little over a week ago and I was very pleased with the quality of the products. More than anything, I was pleased with the great customer service I received from Nicole. She was very pleasant, courteous, and helpful. Although my size was not offered online, she helped me find a solution. Nicole is a great asset to your team and she's a major reason I will give S4G my business when I order another jacket soon. Please let her know she made my experience a good one.
Thanks,
J'Qualin Williams
Ethan
USAS4G is awesome!!!
#3
Tue, September 15, 2009
Don't take our word for it. See for yourself at http://www.stuff4greeks.com/testimonials/index.html
http://www.facebook.com/stuff4GREEKS
http://twitter.com/stuff4greeks
Ethan
USANot a rip-off
#4
Mon, September 14, 2009
This situation is in no way a "rip-off" because we issued Carmen's refund in the form of a store credit. She still has that store credit and she may use it at any time. We simply could not issue a monetary refund because an entire year had passed. Our cancellation policies and time lines are explained fully on our website: http://stuff4greeks.com.
We were surprised to learn of this report because in over a decade of doing business, we have never had a complaint about our policies or service. Our website explains everything up front, and we have nothing to hide. In fact, we receive hundreds of positive emails from our customers every year. You can read some of them here: http://www.stuff4greeks.com/testimonials/index.html
If anyone has questions about this matter or about or policies in general, feel free to call us at 1-866-224-7335 between 10:00AM and 5:00PM EST Monday - Friday, or visit our retail showroom at 1339 Marietta Blvd, Suite B, Atlanta GA 30318.
Again, all of our policies are explained here: http://www.stuff4greeks.com/terms/
Frequently asked questions about stuff4GREEKS are answered here: http://www.stuff4greeks.com/faq/
Ethan
USANot a rip-off
#5
Mon, September 14, 2009
Like most stores, we cannot issue a monetary refund after an entire
year has passed. Even if our policies allowed it, our merchant services provider does not allow us to process refunds after 60 days. So instead, we issued Carmen's refund in the form of a
store credit. This situation is in no way a "rip-off" because Carmen
still has an active store credit with us which she may use at any time.
We were surprised to learn of this report because in a decade of doing business, we have never had a complaint about our policies or service. Our website explains everything up front, and we have nothing to hide. In fact, we receive hundreds of positive emails from our customers every year. You can read some of them here: http://www.stuff4greeks.com/testimonials/index.html
If anyone has questions about this matter or about or policies in general, feel free to call us at 1-866-224-7335 between 10:00AM and 5:00PM EST Monday - Friday, or visit our retail showroom at 1339 Marietta Blvd, Suite B, Atlanta GA 30318.
All of our policies are explained here: http://www.stuff4greeks.com/terms/
Frequently asked questions about stuff4GREEKS are answered here: http://www.stuff4greeks.com/faq/
