- Report: #206689
Complaint Review: Sugarcraft - Hamilton Ohio
-
Author Confirmed
Why?
Sugarcraft
2715 Dixie Hwy Hamilton, 45015 Ohio, U.S.A.
Phone:
none given
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sugarcraft Rude, childish and obnoxious lack of customer service Hamilton Ohio
After placing an an online order with a gift certificate, I was charged for the full amount.
When I questioned the charge and asked for a refund, the "customer service" department was extremelly rude and placed the blame on me, even though I followed the instructions on the certificate. Their comments were:
"If you were a company and had hundreds of orders, what would you do with that? No one knew it was a gift certificate so I guess they simply ignored the comment."
When I told them I didn't appreciate the tone of their email and that I was simply following their instructions, they responded:
"Hey, we aren't mind readers like you expected! You may NOT order here again. Just try it!"
If I had known the company was run by children I would not have ordered in the first place. I most certainly will never do so again, and everyone else would be wise to avoid them as well.
W
APO, California
U.S.A.
When I questioned the charge and asked for a refund, the "customer service" department was extremelly rude and placed the blame on me, even though I followed the instructions on the certificate. Their comments were:
"If you were a company and had hundreds of orders, what would you do with that? No one knew it was a gift certificate so I guess they simply ignored the comment."
When I told them I didn't appreciate the tone of their email and that I was simply following their instructions, they responded:
"Hey, we aren't mind readers like you expected! You may NOT order here again. Just try it!"
If I had known the company was run by children I would not have ordered in the first place. I most certainly will never do so again, and everyone else would be wise to avoid them as well.
W
APO, California
U.S.A.
2 Updates & Rebuttals
Dolores
Hamilton,Ohio,
U.S.A.
Rebuttal 2
#2REBUTTAL Owner of company
Sat, April 28, 2007
Below is what we got exactly, on the bottom of that order, that told us she had a gift certificate to cash in! With 2-300 orders to fill per day, what made us think that would be a gift certificate do you think? I'm right, I am not a mind reader. We issued a credit when we found out. It isn't like we didn't. Wendi [email protected] _______________________________________ Online invoice number 84900
Dolores
Hamilton,Ohio,
U.S.A.
Gift Certificates
#3REBUTTAL Owner of company
Sat, April 28, 2007
Gift Certificates are exchangable for products only. It is very clear that if they order online, rather than in-store, that they pay all shipping charges. This is clearly written on the gift certificate itself. When she ordered she neglected to mention that she was using a gift certificate, then blamed us for not knowing. If she is due any refund she should contact us. We are looking into this. The staff at Sugarcraft.com
