Dolores
Hamilton,#2REBUTTAL Owner of company
Sat, April 28, 2007
Below is what we got exactly, on the bottom of that order, that told us she had a gift certificate to cash in! With 2-300 orders to fill per day, what made us think that would be a gift certificate do you think? I'm right, I am not a mind reader. We issued a credit when we found out. It isn't like we didn't. Wendi [email protected] _______________________________________ Online invoice number 84900
Dolores
Hamilton,#3REBUTTAL Owner of company
Sat, April 28, 2007
Gift Certificates are exchangable for products only. It is very clear that if they order online, rather than in-store, that they pay all shipping charges. This is clearly written on the gift certificate itself. When she ordered she neglected to mention that she was using a gift certificate, then blamed us for not knowing. If she is due any refund she should contact us. We are looking into this. The staff at Sugarcraft.com