- Report: #1314199
Complaint Review: SuitePay - Aliso Viejo California
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Author Confirmed
Why?
SuitePay
15 Enterprise #430 92656 Aliso Viejo, 92656 California, USA
Phone:
(888) 238-2033
Web:
www.suitepay.com
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SuitePay Mathew Hetland Processed and never got paid Aliso Viejo California
I'm a ISO in the merchant services industry. I sent a merchant to suitepay for processing services and they processed $153,000.00 and have neer received payment for anything they processed.
Merchant was told that the bank was holding there money till verification becasue there was a descriptor issue with the bank and there transactions were posting under a different name on the card holders bill then the generic descriptor they were given. So Mathew Hetland, the owner of Suitepay informed us the bank in Abu Dhabi (high risk merchant) is holding everyones funds till they verify no further chargebacks could hit.
Mathew has sent numerous e-mails stating its the banks fault and that on several occasions the problem would be solved and blamed the bank and he swore he had not received any payments himself from the Bank of Emirates????
He also said that his lawyers were in Dubai negoaiting a deal and that no one would leave till an agreement was reached and finalized on a release amount of 25% of a merchants funds, that was 4 weeks ago. His lawyers must stink for being locked in a room for 4 weeks and they must suck at resolving legal issues to.
Mathew stated he is waiting on 16.1 million dollars that alledgedly the bank is holding.
This has gone on now for 6 weeks plus that my customer has not been . Mathew has ignored my calls and e-mails, texts etc to get information. I was told he would not communicate with me becasue of my accusatory tones. No one at SuitePay will answer their phones. I happen to run into and old partner of Mathews and he to confimred that Mathew has indeed taken other merchants money as well.
I have not seen one document provided from the actual bank to verify or back these claims by Mathew.
Till my merchant gets paid DO NOT DO BUSINESS WITH THIS CROOK! BEWARE He has a track record of taking merchants money and not paying them. Don't call there office becasue no one answers the phones. BEWARE, BEWARE, BEWARE!!
