Jennifer78
Beverly Hills,#2Consumer Comment
Sun, May 17, 2009
I'm glad to hear Sunset worked with you to resolve the issue. I've been with them for over a year since i bought my timeshare and they've been pleasant and helpful. I also see that they are here answering people's questions which is something to appreciate. I don't see too many other companies here trying to fix their reputation. So apparently Sunset is trying to work out these problems for their customers.
User
Brooklyn,#3Author of original report
Wed, April 15, 2009
The miscommunication/misunderstandings in regards to the membership policy has been resolved and completed in an amicable way.
Leonid s.
New York,#4Author of original report
Thu, January 22, 2009
I have mailed numerous copies of my request to cancel the contract to every possible address that i found via regular mail & certified (registered) as well as FEDEX. I have spoken to A**** and W**** (won't release the names just yet) from Member Services department and both have confirmed that there's a note in the computer stating that they received the cancellation request but have asked me to call 011 52 998 881 8750 for their "Legal Department" I have spoken to two different people form there (won't release the names just yet) and after being put on hold, "disconnected" neither was able to say anything definite about the cancellation and a refund. Everyone keeps promising a phone call for the 2nd day in the row - but no one has called. I'm going to start notifying authorities tomorrow as well as seeking legal advise. Sunset Group and Vip Caribbean Yachting Club (possibly the same thing) thus far turn out to be the thieves just like everyone says there are. STAY AWAY FROM THEM! DISHONEST PEOPLE, THIEVES AND LIARS! !!!!!!!!THE WORST EXPERIENCE OF MY LIFE!!!!!!!