- Report: #597640
Complaint Review: Sunset Group - Sunset Lagoon - Royal Sunset - Cancun Select State/Province
Reported By:
John -
Middle, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sunset Group - Sunset Lagoon - Royal Sunset
Blvd. Kukulcan Km. 10, Lote 13-B, Zona Hotelera Cancun, Select State/Province, Mexico
Phone:
Web:
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Business Rating:
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Sunset Group - Sunset Lagoon - Royal Sunset ot Us Tooo! Cancun, Mexico
My wife and I went to Cancun in the late 1990's, wound up at the Suset Lagoon through one of the street vendors, yeah I know what your thinking, anyhow it was a long drawn out process, toured the two resorts, set through a long sales promotion, lots of loud music, clapping, so on and so fourth. We wound up buying the studio package, opened up the RCI account for exchanges. It was difficult to get Sunset to deposit time with RCI, you would have to call out to Mexico, then you were trying to deal with someone who spoke broken english, but we were able to get it done for the first three or four years, then they quit, call and called them, went back to Cancun went by there offices, we were assured that our time would be deposited, by this time they were behind a couple of years or so, we continued to pay yearly upkeep fees, still no timeshare deposits with RCI, and all the while we were still having to pay membership fees with RCI. They had a hurricane come through Cancun, they sent us a bill for an extra upkeep fee for that, so we finally just quit paying there fees, they continued to send yearly bills through the mail, and through our e-mail, I always sent them back stating that if they would deposit our time I would gladly pay them, never a response. Told the wife I guess we were out of our money, like most everyone else we had paid in full with a credit card, so all of that was lost, plus the upkeep fees were lost, money paid to RCI was lost, thought that was the end of until a couple of weeks ago when a collection agency started calling.........LOL. Filed complaint with the BBB, found this web site, which has several complaints in it, found other sites with the same, even found a web site called sunsetscam.com, so I guess the moral of the story is BUYER BEWARE.
5 Updates & Rebuttals
DebyCole
New York,New York,
USA
Reply
#2Consumer Comment
Wed, April 12, 2017
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront. I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/
Customer Service
Zapopan,Internet,
Mexico
Mexican Timeshare Solutions
#3Consumer Suggestion
Wed, February 16, 2011
Dear Timeshare Owners,
We invite you to get to know our services at G&G Mexican Timeshare Solutions.
We are a Mexican based company that specializes in cancelling contracts purchased
under fraudulent premises. We offer free consultations to anybody interested in our
services to discuss the details of their case. We are empathetic to victimized
consumers and we work on a contingency basis; which means no upfront fees,
and if we don't achieve results, you don't pay us a cent. We look forward to
helping you in your claim.
Customer Service,
info @ timesharescam.com
1 888 275-3595
timesharescam.com
John
Georgia,United States of America
Cesar Paredes can fix your Sunset Problems
#4Author of original report
Tue, June 15, 2010
Sunset has made everything right, Cesar Paredes is the guy you will need to talk to if you want a resolution to yours problems. This guy is awsome, you can reach him at 1-866-760-1842 ext. 270
John
Georgia,United States of America
Sunset is stepping up to make it right!
#5Author of original report
Thu, May 13, 2010
Ok here's the update as of today (5/13/10), Sunset has been in touch with me since filing this report, I talked to a guy named Cesear with the Sunset group, we went over the account, and he made me a decent proposal. Anywho I will let you know how it works out, should know something for sure in a few days. If it works out as it should I will post this guys number and maybe he can help some of you also. Thanks
pinky
wildwood,Illinois,
United States of America
same story 11 years later
#6Consumer Comment
Thu, April 29, 2010
the only reasons this company is still in business is , because of there LIES
a bought 6 years , they turned me over to collections , never got my weeks , and payed alot of money
i had a list( contacts also of about 1,000 people that had also beened SCAMMED by them
they take your money , and do not give it back , and they open new companies in florida, to take the place of RCI , so you can not get yours weeks
they are rich because of us all, the people , that have treatened , and tried to ruin our credit THE PLACE IS NOT EVEN THAT GREAT
IF YOU ARE STUPID , LIKE THE REST OF US GO AHEAD AND BUY FROM THIS COMPANY !!!!!!!!!!!!!
PINKY
CHICAGO SO FROM YOUR LETTER , THEY HAVE BEEN DOING THIS ,FOR 15 YEARS OR BETTER, THATS WHY THEY ARE DRIVING THE MERCEDES NOT US
