Complaint Review: SupportKids Inc - Austin Texas

EVEN THOUGH SUPPORTKIDS (SK) TOLD ME THERE WAS NO WAY FOR ME TO END THE CONTRACT, UNLESS I DIDN'T RECIEVE A PAYMENT FOR A YEAR OR IF THEY ENDED IT, I AM OUT AND WAS ABLE TO END THE CONTRACT, IT TOOK ALITTLE OVER A MONTH AFTER I SENT THE CERTIFIED LETTER TO SK WITH A CC TO THE DISTRICT ATTORNEY (DA), SK HAD IT IN "THE REVIEW DEPT" THEN SENT ME A LETTER STATING OUR CONTRACT WAS OVER, FUNNY WHEN I TOLD THEM THIS TYPE OF A NEVER ENDING / AUTOMATIC RENEWAL CONTRACT SHOULD BE ILLEGAL, AND THAT I JUST WANTED OUT, SHE NEVER SUGGESTED I WRITE THEM THIS TYPE OF LETTER, SHE JUST KEPT SAYING YOU CANT END THE CONTRACT, EVER, ONLY WE CAN. I DON'T THINK THE DECISION WAS UP TO THEM, THE DA SAID TO JUST GIVE THEM (THE DA) 2 WEEKS TO CHANGE THE MAILING ADDRESS FOR THE CHECKS TO BE SENT TO MY ADDRESS AND NOT SK's. THEY NEVER PROVED THAT THEY DID ANYTHING TO JUSTIFY THE MONEY THEY TOOK ($475 + 34% OF A FEW OTHER CHECKS) THE DA WAS IN CONSTANT CONTACT AND SK DIDN'T EVEN KNOW WHERE HE LIVED OR HIS PHONE # AND THE DA WAS THE ONE WHO RECIEVED THE CHECKS NOT SK EVER. I HOPE IT WORKS FOR EVERYONE STUCK WITH SUPPORTKIDS. IF YOU HAVE THE DA AND SK, KEEP AN EYE ON SK TAKING OUT UNJUSTIFIED PERCENTAGES....THEY WILL FIGHT YOU, EVEN WHEN YOUR 100% SURE....GOOD LUCK

I was advised to do this by the District Attorneys Office (DAs). Send a certified letter to Support Kids (SK) stating that you are terminating their services, and that they are not authorized as limited power of attorney and have no authorization to your case, include your SK case # and all your info plus the NCPs info (I put a copy of my DL too) sign & date and include on it a "CC" informing SK that your are forwarding a copy to the DAs Office as well. I did this and today SK said they got it but that it is in the "Review Dept." and it will take 30 days for THEM to "decide if THEY are going to release me from the contract OR NOT" FUNNY THING....they told me a while ago that there was "NO POSSIBLE WAY FOR ME TO END THE CONTRACT, ABSOLUTELY NOTHING I COULD DO" and the only way was for THEM to end it (but now it's in the Review Dept. hmmmm I guess they forgot to mention they had a Review Dept) EVEN MORE FUNNIER....I called the DAs Office & they said they got the copy and just to give them about 2 weeks & SK will no longer have any access to my account....REVIEW PROCESS IS OVER, DECISION HAS BEEN MADE.... JUST FOR FUN... CALL AND TRY TO CANCEL....SEE WHAT THEY SAY.... What brought all this on, was that it was almost a year and a payment was recieved by the DA (sadly I was hoping I didn't get anything for a year so I wouldn't be trapped by SK anymore) of course the DA HAD to forward it to SK and SK told me exactly how much I would get after their 34%. I asked them to justify their %, and they told me that they have been doing everything in their power and every effort was made to enforce payment. She couldn't tell me the contact info on the NCP so she agreed to the info I provided her as being the ONLY contact info SK had on him, I had to inform her that the home was Bank Owned for about a year and was recently sold and the ph # had been disconected for about a year too, BUT that the DAs Office had recently contacted him by phone and has been sending demand for pymt notices to his NEW address.....hmmmm???? SKs automated "Action Line" said they tried calling him once about 9 months ago....so I politely told them off and explained that their bogus info they had on him, and their so called total effort story would actually be STEALING FROM CHILDREN IF THEY TOOK 34%....The case has always been in the "Locate Dept" and NEVER EVER in the "Enforcement Dept"....I CAN'T UNDERSTAND WHEN I HANDED THEM THE CASE ON A SILVER PLATTER EVERY BIT OF INFO ON THE NCP THEY COULD IMAGINE....So today they said they sent the whole check without taking out their %, hmmmmm wonder if I didn't call them on their bs story, like so many others probably have not....including me in previous payments....If they would have taken what they felt was rightfully theirs haaaaa....If you have the DA and SK working on your case it's hard to tell who got it, so they just take it, but unless you call them on it and are TOTALLY CERTAIN, even then they will fight you on it. A 2 week hold and I still have not recieved the check so we'll see if their honest EVEN when their called out.... WHATEVER YOU DO DON'T SIGN~~~~DON'T BELIEVE THEIR INITIAL SALES PITCH NO MATTER HOW DESPERATE YOU ARE....THE DA IS BETTER, THEY DO THE JOB AND SK JUST WAITS FOR THE DA TO COLLECT $$$$ AND THEN SITS BACK AND STEALS IT FROM YOUR KIDS~~~~THEY NEED TO BE SHUT DOWN~~~~THEIR LIERS, SCAMMERS, RUDE AND THIEVES~~~~THE WHOLE BUSINESS IS A TOTAL SCAM~~~~WE NEED TO STEP UP AND START A CLASS ACTION SUIT~~~~IT IS PATHETIC TO PREY AND STEAL FROM CHILDREN AND DESPERATE WOMEN~~~~THANKS ALOT MAURY FOR RUNNING THEIR AD ON YOUR SHOW, I'VE SEEN THEM FOREVER BUT WHEN I SAW IT ON YOUR SHOW, I TRUSTED YOU AND SIGNED~~~~NOW ME AND MY KIDS ARE OUT $$$$ THE DA COLLECTED~~~~HOPEFULLY ITS ALL OVER NOW~~~~DON'T WORRY I STILL WATCH YOUR SHOW EVERYDAY MAURY~~~~