Customer Care
Louisville,#2UPDATE Employee
Tue, February 26, 2008
We are sorry to hear you had a bad experience. SurePoint Lending prides itself on excellent customer service. We recieve over 100,000 applications a year, adn as you can see, the number of complaints is very low in comparison. Again, we apologize your experience was not the same. Brian Wilson left the copmpany shortly after your loan. Due to confidentialilty, we cant go into details on your situation, but the terms of the loan can change throughout the process due to qualifications, or trying to meet a customer's requests. If you have not received your appraisal as stated, please contact us and we will send it out for you. Thank you, Client Relations 866-249-9385