John Highstreet
Kennebunk,#2General Comment
Thu, November 22, 2012
My experience with Sweetwater, especially regarding my sales representative Dave Walent, has been nothing less than awesome. The lengths he has gone to make sure I received what I ordered, even when the item wasn't technically available, calling me back with suggestions on gear, asking for feedback, calling me when he said he would and on and on. I'm sorry you had a bad experience, but it sounds like maybe something else was going on that you were not aware of. I really can't imagine ever shopping anywhere else and absolutely love the service I get.
Ramjet
Somewhere,#3Consumer Comment
Mon, June 27, 2011
I have been dealing with Sweetwater for years starting from when I was a tech director at a school system. Sweetwater has always provided among the best customer service experiences I have ever had. I've even visited their awesome facility in Fort Wayne Indiana and the service there was just as good.
I have an assigned sales person who handles all of my transactions on a personal level. I love that approach.
And, no, I do not now, nor have I ever worked for Sweetwater. I wouldn't mind working for them though. An excellent company.