- Report: #614462
Complaint Review: swipebids.com - Orem, UT 84058 Internet
Reported By:
South Florida Consumer -
Fort Lauderdale, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
swipebids.com
906 West 400 South, Orem, UT 84058, 84058 Internet, United States of America
Phone:
Web:
www.swipebids.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
swipebids.com SwipeBids.com have refused to refund the $150 "Membership Fee" for 300 "Bonus" minutes that I was not aware I was going to be charged for signing up. Internet
I signed up for Swipebids.com from a promotional ad/review on the
website: http://techtrends.consumeradvocateweekly.net/. The ad said that
if I used coupon code:SB25WAL to signup, I would recieve 1000 Bids PLUS
A $25 Gift Card For Walmart.
The second page of the signup process indicates 1-Year membership includes 300 Bonus minutes, monthly giveways, etc. However, this is misleading because based on $0.50 per bid, Swipebids.com charged $150 to my credit card upon signup. I was very unhappy once I realized this and requested a refund via chat.
Jessica, the representative referred me to a refund page but also acknowledged that I would not qualify for a refund since I had won bids. To qualify for a refund after 30 days of signup you must: actively participate in bidding, use ALL credited bids and "do not win an auction with 30 days of original signup.
Jessica (a generic chat name, was vague most of the time).
Jessica: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
you: hi jessica. when i signed up i used a promotion code and was not aware u were charging me $150
Jessica: Could you please provide me with your full name, email address and Zip Code, so that I can pull up your details?
**edit**
Jessica: Please wait while I check your order details in our system.
Jessica: Have you used the coupon code while getting registered with us/
you: yes
Jessica: Ok, please wait for some time, as it will be credited to your account.
you: which one? the $150 to my credit card? or the 1000 bids. also what about the gift card?
you: also where during sign up does it show that i was going to be billed $150?
**edit**
Jessica: You will get the 1000 bids and the card, if you have used the coupon code while getting registered with us.
you: i was never aware that i was going to be billed $150.00. will i be credited back that amount to my credit card?
Jessica: Customer satisfaction is our number one priority; this is why we offer each one of our customers a 30 day money back guarantee. We are so confident that you will win auctions with SwipeBids.com that if you dont win anything, we will refund you the entire sign up fee!
Also, please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase.
you: ok. The wording on your page said 300 bonus bids and a 1 year membership at $0.50 per bid. I may have missed that including 300 "bonus" bids meant that I was paying a $150 membership fee. I would have never signed up if I knew that.
you: I would like to please cancel everything and receive a refund back to my credit card.
Jessica: One moment please.
Jessica: To ensure no refund request is ever missed, please CLICK HERE to download the refund request form. You have up to 90 days to fill out and mail the form to our accounting department.
you: That refund request is for members who have not won anything. I have bid on "bid packs" and won. so that refund request will have me wait 30 days and will not resolve my issue.
Jessica: As I stated before, all you need to do is fill out the refund request form and send it to us to ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V, camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month. Shall I go ahead and credit the 500 free bids to your account?
you: I'm simply asking either to be refunded the "membership fee" of $150.00 (I would prefer that over a $300 value). I do appreciate the offer but I do not agree to paying $150 for 300 "bonus bids". I understand your "disclosures were approved by attorneys" however I would be willing to dispute this with the Better Business Bureau if necessary because it is misleading.
Jessica: Please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by the banks to ensure the charges cannot be disputed. All you need to do if fill out the refund request and mail it to us; its that easy to get your refund!
you: Also, Just to be clear if I have won bids does that disqualify from receiving a full refund to my credit card?
Jessica: Yes, you got it right.
you: is the company the pompano beach,fl or the Orem, UT?
you: also what is the contact information for filing a complaint?
Jessica: For security and privacy reasons, we are unable to disclose our exact address, but I will confirm for you that we are based out of the United States.
you: I did not ask for your exact address. I'm asking for a legal business address to file a complaint. Are you saying that I cannot provide the better business bureau with your business address?
Jessica: You may put an e-mail to [email protected] for that.
you: Thank **edit** you **edit**. I am disappointed that I will have to resort to legal procedures for a refund to my credit **edit**card**edit**. Your website is misleading.
you: Thank you.
Jessica: Sorry, we have provided all the necessary information on the website.
you: Do you agree that I have made every effort to resolve this issue with you directly. Or is there anything else I need to know before I proceed further?
you: Also is there a contact phone number for your legal department?
Jessica: Sorry, you will get the refund only when fulfill all the conditions to get the refund.
you: Do you agree that I have made every effort to resolve this issue with you directly. Or is there anything else I need to know before I proceed further?
you: you: Also, Just to be clear if I have won bids does that disqualify from receiving a full refund to my credit card?
Jessica: Yes, you got it right.
you: ""
Jessica: Yes, you will disqualified from the refund process as soon as you win anything on Swipebids.
you: Jessica, do you agree that I am requesting a refund because I was misled by the wording on your site and and from our conversation we agree you are stating that I do not qualify for a refund?
Jessica: Sorry, we have provided all the necessary information on the website.
you: based on the information you provided, do I qualify for a refund?
Jessica: Sorry, you have to follow the procedure to get the refund.
Jessica: To qualify you must:
Jessica: 1. Must actively participate in auctions over the 30 day period. Click Here (http://imgstorbx.hs.llnwd.net/o36/swipebids/refund_form.pdf) to download the Refund Request Form
Jessica: 2. Must use all credited bids available in your account including daily bids (60 free bids credited daily upon login).
Jessica: 3. If you do not win an auction within 30 days of original sign up with Swipebids.com, please contact us via live chat at the end of the 30 days for a refund.
you: I have won bids. Do I qualify for a refund?
Jessica: No, you will not be eligible for refund in that case.
you: Thank you. I'm just making sure I'm clear that you are saying that I am not eligible for a refund if I follow the your procedures to request one. Since I want to make sure I attempted to resolve the issue with your company first, Is there a manager available?
Jessica: I am the customer service supervisor on this shift.
you: is your manager available?
Jessica: Sorry, he is not available at this moment.
you: May i have his name please?
Jessica: His name is Justin Hayes.
you: Thank you for your help and I sincerely hope that we can get this resolved.
Jessica: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Jessica: Please feel free to come back for any further assistance.
you: Ok. I am saving this chat log as proof that I attempted to resolve the issue with your company.
Jessica: You can send copy of this chat to your e-mail by clicking send to e-mail link.
you: I did. Thank you.
Jessica: Good Bye.
The second page of the signup process indicates 1-Year membership includes 300 Bonus minutes, monthly giveways, etc. However, this is misleading because based on $0.50 per bid, Swipebids.com charged $150 to my credit card upon signup. I was very unhappy once I realized this and requested a refund via chat.
Jessica, the representative referred me to a refund page but also acknowledged that I would not qualify for a refund since I had won bids. To qualify for a refund after 30 days of signup you must: actively participate in bidding, use ALL credited bids and "do not win an auction with 30 days of original signup.
Jessica (a generic chat name, was vague most of the time).
Jessica: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
you: hi jessica. when i signed up i used a promotion code and was not aware u were charging me $150
Jessica: Could you please provide me with your full name, email address and Zip Code, so that I can pull up your details?
**edit**
Jessica: Please wait while I check your order details in our system.
Jessica: Have you used the coupon code while getting registered with us/
you: yes
Jessica: Ok, please wait for some time, as it will be credited to your account.
you: which one? the $150 to my credit card? or the 1000 bids. also what about the gift card?
you: also where during sign up does it show that i was going to be billed $150?
**edit**
Jessica: You will get the 1000 bids and the card, if you have used the coupon code while getting registered with us.
you: i was never aware that i was going to be billed $150.00. will i be credited back that amount to my credit card?
Jessica: Customer satisfaction is our number one priority; this is why we offer each one of our customers a 30 day money back guarantee. We are so confident that you will win auctions with SwipeBids.com that if you dont win anything, we will refund you the entire sign up fee!
Also, please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase.
you: ok. The wording on your page said 300 bonus bids and a 1 year membership at $0.50 per bid. I may have missed that including 300 "bonus" bids meant that I was paying a $150 membership fee. I would have never signed up if I knew that.
you: I would like to please cancel everything and receive a refund back to my credit card.
Jessica: One moment please.
Jessica: To ensure no refund request is ever missed, please CLICK HERE to download the refund request form. You have up to 90 days to fill out and mail the form to our accounting department.
you: That refund request is for members who have not won anything. I have bid on "bid packs" and won. so that refund request will have me wait 30 days and will not resolve my issue.
Jessica: As I stated before, all you need to do is fill out the refund request form and send it to us to ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V, camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month. Shall I go ahead and credit the 500 free bids to your account?
you: I'm simply asking either to be refunded the "membership fee" of $150.00 (I would prefer that over a $300 value). I do appreciate the offer but I do not agree to paying $150 for 300 "bonus bids". I understand your "disclosures were approved by attorneys" however I would be willing to dispute this with the Better Business Bureau if necessary because it is misleading.
Jessica: Please CLICK HERE to see the details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by the banks to ensure the charges cannot be disputed. All you need to do if fill out the refund request and mail it to us; its that easy to get your refund!
you: Also, Just to be clear if I have won bids does that disqualify from receiving a full refund to my credit card?
Jessica: Yes, you got it right.
you: is the company the pompano beach,fl or the Orem, UT?
you: also what is the contact information for filing a complaint?
Jessica: For security and privacy reasons, we are unable to disclose our exact address, but I will confirm for you that we are based out of the United States.
you: I did not ask for your exact address. I'm asking for a legal business address to file a complaint. Are you saying that I cannot provide the better business bureau with your business address?
Jessica: You may put an e-mail to [email protected] for that.
you: Thank **edit** you **edit**. I am disappointed that I will have to resort to legal procedures for a refund to my credit **edit**card**edit**. Your website is misleading.
you: Thank you.
Jessica: Sorry, we have provided all the necessary information on the website.
you: Do you agree that I have made every effort to resolve this issue with you directly. Or is there anything else I need to know before I proceed further?
you: Also is there a contact phone number for your legal department?
Jessica: Sorry, you will get the refund only when fulfill all the conditions to get the refund.
you: Do you agree that I have made every effort to resolve this issue with you directly. Or is there anything else I need to know before I proceed further?
you: you: Also, Just to be clear if I have won bids does that disqualify from receiving a full refund to my credit card?
Jessica: Yes, you got it right.
you: ""
Jessica: Yes, you will disqualified from the refund process as soon as you win anything on Swipebids.
you: Jessica, do you agree that I am requesting a refund because I was misled by the wording on your site and and from our conversation we agree you are stating that I do not qualify for a refund?
Jessica: Sorry, we have provided all the necessary information on the website.
you: based on the information you provided, do I qualify for a refund?
Jessica: Sorry, you have to follow the procedure to get the refund.
Jessica: To qualify you must:
Jessica: 1. Must actively participate in auctions over the 30 day period. Click Here (http://imgstorbx.hs.llnwd.net/o36/swipebids/refund_form.pdf) to download the Refund Request Form
Jessica: 2. Must use all credited bids available in your account including daily bids (60 free bids credited daily upon login).
Jessica: 3. If you do not win an auction within 30 days of original sign up with Swipebids.com, please contact us via live chat at the end of the 30 days for a refund.
you: I have won bids. Do I qualify for a refund?
Jessica: No, you will not be eligible for refund in that case.
you: Thank you. I'm just making sure I'm clear that you are saying that I am not eligible for a refund if I follow the your procedures to request one. Since I want to make sure I attempted to resolve the issue with your company first, Is there a manager available?
Jessica: I am the customer service supervisor on this shift.
you: is your manager available?
Jessica: Sorry, he is not available at this moment.
you: May i have his name please?
Jessica: His name is Justin Hayes.
you: Thank you for your help and I sincerely hope that we can get this resolved.
Jessica: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Jessica: Please feel free to come back for any further assistance.
you: Ok. I am saving this chat log as proof that I attempted to resolve the issue with your company.
Jessica: You can send copy of this chat to your e-mail by clicking send to e-mail link.
you: I did. Thank you.
Jessica: Good Bye.
1 Updates & Rebuttals
SwipeBids
USASwipebids
#2UPDATE Employee
Wed, September 01, 2010
My name is Jennifer, Head of Customer Service for Swipebids.
I assure you our website is not a scam and is entirely legit; please visit the
information below for confirmation.
I would be more than happy to assist you in
any concerns you may have. You may contact me personally at
[email protected], please include your first/last name, user name, email
linked to account as well as the link to this post. I will ensure you will have
a positive resolution to your concern. I hope to hear from you.
The registration page where your credit card information is inputted
into our system, has 4 locations where we notify customers of our $159
Membership fee. Provided in the link below, you will see 1 right above where
your information is inputted, 2 are off to the left and the last is right above
the "Start Bidding" button, which will finalize your registration.
https://www.swipebids.com/registration_pg2.php
We show on our website quite a few pages of past winners,
included we show the price it was sold at, retail price and you can even
confirm the tracking numbers by clicking on the number itself. We have also
given away numerous cars to bidders within the United States and Australia
which can be verified at the link below
http://www.swipebids.com/all_past_winning_auction.php
We also sponsor numerous children through World Vision, the
link below will take you to the site where we describe how it all works and how
we started by sponsoring 100 children and we continue to add 1 more each day in
our effort to make a positive change.
http://www.swipebids.com/world_vision_charity.php
If you have any other questions or concerns please do not hesitate to contact me personally at [email protected]
Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php
-->
Good Morning South Florida Consumer,
My name is Jennifer, Head of Customer Service for Swipebids.
I assure you our website is not a scam and is entirely legit; please visit the
information below for confirmation.
I would be more than happy to assist you in
any concerns you may have. You may contact me personally at
[email protected], please include your first/last name, user name, email
linked to account as well as the link to this post. I will ensure you will have
a positive resolution to your concern. I hope to hear from you.
The registration page where your credit card information is inputted
into our system, has 4 locations where we notify customers of our $159
Membership fee. Provided in the link below, you will see 1 right above where
your information is inputted, 2 are off to the left and the last is right above
the "Start Bidding" button, which will finalize your registration.
https://www.swipebids.com/registration_pg2.php
We show on our website quite a few pages of past winners,
included we show the price it was sold at, retail price and you can even
confirm the tracking numbers by clicking on the number itself. We have also
given away numerous cars to bidders within the United States and Australia
which can be verified at the link below
http://www.swipebids.com/all_past_winning_auction.php
We also sponsor numerous children through World Vision, the
link below will take you to the site where we describe how it all works and how
we started by sponsoring 100 children and we continue to add 1 more each day in
our effort to make a positive change.
http://www.swipebids.com/world_vision_charity.php
If you have any other questions or concerns please do not hesitate to contact me personally at [email protected]
Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php
