J k Simon
Baton Rouge,#2Consumer Comment
Tue, November 17, 2009
I was a client of Tax Masters, and also had a horrible experience as a client. My time as a client was totally the worst experience ever!! There was never any communication after I paid them, call after call to them was ignored........ if I was even able to get through. Most of time I would hold endlessly with the auto attendant announcing what order I was in the call process.
During my time as a client I had a hold placed on my bank account, and had a lien placed on my home. There was a CDP hearing scheduled in which, they failed to represent me, as promised. Then my case was closed by the IRS, and I received a letter from the IRS......stating that all of the paperwork was filed too late or never even filed.
I have to agree with you that these were some of the most uneducated people in the CSR positions that I have ever dealt with. This was a nightmare, in a time that I needed professional assistance, that I paid big money for and was treated with total negligence.
If there is some information that would help in litigation, such as proof of the 3rd party tax preparation........I would appreciate the firms name. I would also be willing to join others who have been ripped off by Tax Masters in filing a legal claim of some sort. The above only describes briefly what transpired; I have numerous emails and other proof of negligent treatment