- Report: #582680
Complaint Review: TGSCOM INC. Glockworld.com TGSCOM INC. Allglock.com TopGlock.com - Internet Wisconsin
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Author Not Confirmed
Why?
TGSCOM INC. Glockworld.com TGSCOM INC. Allglock.com TopGlock.com
1449 S. Broadway Internet, 54304 Wisconsin, United States of America
Phone:
800 518 3808
Web:
www.hipointpro.com
Categories:
Business Rating:
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TGSCOM, INC., Glockworld.com TGSCOM, INC., Allglock.com, TopGlock.com Eric Thompson is a crook stealing from people plane and simple Internet, Wisconsin
I need to share the blame. I read the company policy and smelled a rat then but got sucked in by price. I purchased an item that I was not able to use and decided to return it. I think that is what made them mad. I left several phone messages trying to get a return authorization number and nobody would call back. I finally called on the sales line and was told it would be emailed to me. { Still waiting } I was told I had to pay a 15% restocking fee. I love the reason. The company ownes many warehouses and when an order comes in it is sent to the main warehouse for shippment. This involves extra shipping and labor. The list goes on and on. Before making a purchase you need to read their "contract" and if that ain't a clue you can write the next letter. Another point they make is if an item is "lost" in shippment it is your problem not theirs. That in itself is a good reason to purchase elsewhere. When a company has a legal disclaimer putting all the burden on the consumer it is because they,Eric Thompson and his company, are crooks so they treat everyone else like a crook. I concede defeat on this transaction but if I ever go to Green Bay Eric Thompson will tote an a** whipping and that is a fact.
3 Updates & Rebuttals
screwed out of money
farmingdale,New York,
United States of America
blah blah blah
#2Consumer Comment
Sun, December 05, 2010
i love how they defend thier return policy the restocking fee should not be placed if the buyer never even had the product in there hands if tgscom can complete a order with some sort of compentency maybe they wouldnt have to even go through this with everyone about the restocking fee morons morons morons morons!!!
Kg
Sugar Land,Texas,
U.S.A.
Restocking fee scam
#3Consumer Comment
Tue, July 06, 2010
I ordered a police related product from them and received an email confirmation. After 10 days they still had not shipped the product. I needed it for work, so I ordered it from somewhere else. I called TGSCOM to cancel the order. The customer service rep told me it had only been seven days since I ordered. I corrected her and told her the date I ordered it and had received e-mail confirmation. She told me the order had now been canceled. Later that day she sent me an e-mail telling me that she forgot to tell me earlier that there would be a 15% restocking fee because they had ordered the product from someone else, although they hadn't received it yet. TGSCOM wants 15% to restock an item that they never had in their possession. Their web site says there is a restocking fee for returned products, but I didn't return a product. Edit: their web site NOW says there is a retocking fee for canceled orders.
I feel they should have informed me at the time of purchase that they did not have the item in stock. With modern inventory systems that is a simple task. I understand why they didn't though, because it would have cost them the sale. Further, I should have been informed when I called to cancel the order that there would have been a restocking fee instead of hours later in an e-mail that I wasn't in the office to receive. I replied to their e-mail and didn't get a response, but the restocking fee now shows up on my credit card statement. I have seen several complaints on the Internet where they get people with the restocking fee. It appears TGSCOM stocks little, if any, product and is simply orders items for you from someone else.
Tisha Walker
Green Bay,Wisconsin,
USA
Wrong
#4UPDATE Employee
Wed, March 31, 2010
Every company has a return policy, there is nothing wrong with our current policy, which every customer agrees to before placing an order with us (terms & conditions box at last step of order placing). We do offer low prices, we try to give our customers the lowest price we can offer on products. We do have several warehouses that we get our merchandise from.
If an item is lost in shipment it is truly not our fault. Once a package gets picked up via FedEx or USPS, it is in their hands. We do try our hardest to recover lost packages, but again, that is out of our hands.
Lastly, sir, threatening the company, president and employees is not a smart choice. If you are unhappy with your order or the customer service department, you should have called in and spoke with a manager instead of 'blasting' the company online.
