- Report: #744321
Complaint Review: The Bradford Exchange - Internet
Reported By:
Brian Bateman -
Watertown, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Bradford Exchange
Internet, United States of America
Phone:
Web:
http://www.bradfordexchange.com/products/113382001_.html?cm_ven=FB-BEX&cm_cat=PackRing-M35_113382001
Categories:
Business Rating:
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The Bradford Exchange 6 Months After Order - No Delivery Internet
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For my son's birthday, I ordered a Green Bay Packers Superbowl commemorative ring from The Bradford Exchange on February 11th 2011 and the confimation email said to expect delivery on or before March 11th. After March 11th, I got another email saying that the delivery date could not be met and my delivery would be in on or before April 11th. Same thing in May.
I contacted their customer service department via the website but was told no more than was in the emails, that my delivery would be delayed until June.
It is almost July, and still no ring, so I tried to log onto my online account with The Bradford Exchange and now there is no record of my order in the account (though I have all of the emails, including the order confirmation).
I contacted them with the order details, account number and order number over 2 weeks ago, and they have not contacted me back.
The Bradford Exchange has made me a liar to my son (Your ring is on the way) and their customer service is non-existant. I'm beyond dissappointed.
I contacted their customer service department via the website but was told no more than was in the emails, that my delivery would be delayed until June.
It is almost July, and still no ring, so I tried to log onto my online account with The Bradford Exchange and now there is no record of my order in the account (though I have all of the emails, including the order confirmation).
I contacted them with the order details, account number and order number over 2 weeks ago, and they have not contacted me back.
The Bradford Exchange has made me a liar to my son (Your ring is on the way) and their customer service is non-existant. I'm beyond dissappointed.
1 Updates & Rebuttals
Fran
Niles,Illinois,
United States of America
Superbowl Ring
#2UPDATE Employee
Tue, June 28, 2011
Dear Valued Customer,
I am so sorry that your delivery has been delayed. There were some production problems with this ring and we are in the process of speeding up the issue so that we can ship out the item to you as quickly as possible. Please try to contact us at 800-323-5577. It will be better to speak to a person so that they can research your particular order. Thank you. fd
