- Report: #1435908
Complaint Review: The Joint Chiropractic -
Reported By:
Rachel -
Alhambra, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Joint Chiropractic
United States
Web:
https://www.thejoint.com/
Categories:
Business Rating:
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The Joint Chiropractic Great Treatment - Terrible Business Practices
First, I want to say that the treatment I received from several differnet Chiropractors was very good. The doctors were pleasant, professional, and gave good adjustments.
My problem is with membership change business practices. I have been a monthly member for over two years. During that time I moved and now go to a different location that I originally signed up at, which was part of the appeal of the The Joint. Recently due to a job change, I have not been able to go as many times each month as I used to and wanted to change from a monthly membership to a package program.
I asked the receptionist at my now regular clinic to change my membership, and she informed me that all changes need to be done in person at the location of original sign up. No changes can be made by phone or at any other clinic.
So now, I need to take a vacation day from work and drive over two hours to the location I originally signed up at. I guess I'm lucky I didn't move even further!
While I was going to continue using the Joint and just change my membership, the extreme inconvenience of this practice has changed my mind about continuing business with this company. I feel scammed, and want to get as far away from this company as possible.
For a nationwide business, this is a ridiculously restrictive practice.
To anyone with a Joint membership, make sure you cancel before you move or it will be nearly impossible to do so. Beware!
