- Report: #801294
Complaint Review: The Printer Depot - Garland Texas
Reported By:
MAG -
Hockley, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Printer Depot
3686 Miller Park Dr. Garland, 75042 Texas, United States of America
Phone:
972-494-3300
Web:
Garland TX 75042
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Printer Depot Carlos Valencia, Gabe Valencia FRAUDULENT CHARGES ON OUR DEBIT CARD Garland, Texas
We have nor do we ever wish to own a HP 55 laser jet printer catridge that was sent to an individual located somewhere else in Texas. I called their accounting department and notified them of the grave error since we have never done business with them in any way. Our bank states they are debating the charges are legit. This company is a complete mess. They do not care and they will do whatever it takes just to get money that does not belong to them. FRAUD!!!!!
STEER CLEAR OF THIS COMPANY WHATEVER IT TAKES!!!!!
STEER CLEAR OF THIS COMPANY WHATEVER IT TAKES!!!!!
2 Updates & Rebuttals
MAG
Hockley,Texas,
United States of America
NONSENSE
#2Author of original report
Tue, July 10, 2012
After FINALLY GETTING YOU ON THE PHONE. Why would you not try to work with us to pursue this person? You lost such an expensive item, yet you wont help us find out who they are or where the item was shipped to so we can call law enforcement!!! Why are you protecting the person who YOU SAY stole our credit card information? Just more BULL!!
owner
garland,Texas,
United States of America
response
#3REBUTTAL Owner of company
Tue, July 10, 2012
This toner was ordered by someone over the phone. We accepted the order, took the credit card information and shipped the item. Later it was discovered that this sale was a fraud. We lost this very expensive item, but still provided this credit card holder with a full refund. The assailant had obviously stolen this persons credit card information and used it to falsely obtain this good.
We have been here for eighteen years and have only the best of intentions and of course excellent feedback in places like Ebay and many other websites. We are the largest printer dealer in the nation and are known for great products, great pricing and excellent service.
