- Report: #170562
Complaint Review: Thompson Education Direct - Scranton Pennsylvania
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Thompson Education Direct
Oak Street, Scranton, Pennsylvania, U.S.A.
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Thomson Education Direct No lessons sent in half a year, no continuity of service, no overall manager to contact, but want money RIPOFF Scranton Pennsylvania
I saw the report from Janice on your website when I was trying to find a name of an executive officer at EducationDirect that I could go to with my complaint, which is identical to Janice's. I too have not received lessons, in my case it has been six months. I, too, was told that if I paid everything up front I would get all my lessons.
Before signing up with the firm I told them I had no computer and it took me a long time to get to the library, so that inputing test answers would not necessarily coordinate with the actual work completed, but I would still want my lessons sent so I could work on them as my time allowed. They said no problem.
As it turned out, this is a huge problem. I must call every month and beg for lessons, and as I have said, nothing has arrived in six months tho I was told a month ago a lesson was on its way. At this rate I will never finish, and you must pay for extensions past the first one. Some of them give as an excuse that I have not finished some of the long written projects they attach to the lessons. No, I haven't.
I do not have the time often to do that, and was planning on taking a couple months to do that toward the very end of the course. This is home study because, as they themselves advertise, you do it as you are able to. I am not asking them to falsify grades! Just send me what I am paying for, and stop taking my money and making excuses. I have not paid in two months, and will start when I get something I have paid for.
I have received a note from their credit department, but that department never communicates with the others I have found as I had another different issue. And this is a huge problem with this company. It is like technical support on the internet, only worse.
Every time you call you get a different first level person, and there is no communication between the different departments, so regardless of what the last person tells me I must fight every month the same battles. The company has things to recommend it. But it needs to address these problems.
elaine
sacramento, Colorado
U.S.A.
Before signing up with the firm I told them I had no computer and it took me a long time to get to the library, so that inputing test answers would not necessarily coordinate with the actual work completed, but I would still want my lessons sent so I could work on them as my time allowed. They said no problem.
As it turned out, this is a huge problem. I must call every month and beg for lessons, and as I have said, nothing has arrived in six months tho I was told a month ago a lesson was on its way. At this rate I will never finish, and you must pay for extensions past the first one. Some of them give as an excuse that I have not finished some of the long written projects they attach to the lessons. No, I haven't.
I do not have the time often to do that, and was planning on taking a couple months to do that toward the very end of the course. This is home study because, as they themselves advertise, you do it as you are able to. I am not asking them to falsify grades! Just send me what I am paying for, and stop taking my money and making excuses. I have not paid in two months, and will start when I get something I have paid for.
I have received a note from their credit department, but that department never communicates with the others I have found as I had another different issue. And this is a huge problem with this company. It is like technical support on the internet, only worse.
Every time you call you get a different first level person, and there is no communication between the different departments, so regardless of what the last person tells me I must fight every month the same battles. The company has things to recommend it. But it needs to address these problems.
elaine
sacramento, Colorado
U.S.A.
