I've been trying in vain to contact Tickets At Work by phone and by emails to cancel an hotel reservation because of a family emergency, a week before the check-in date. I spent over 3 hours on hold in 3 days - on hold for 45min to 1 hour on 800-331-6483 and 407-393-5862 (For Customer Service Assistance On Existing Orders). I was also on hold in vain on 954-342-2900 (for Corporate Client Services) for about another hour. I emailed my request for the cancellation to [email protected], [email protected],
[email protected], [email protected] one week before the check-in date. It has been 3 days now without a response. Beware folks! It is quasi impossible to make a change to an order from ticketsatwork.com! There's nobody to talk to. You are on your own!
#2Author of original report
Mon, August 03, 2015
reservation cancelled. gift cert received. not worth the 3 hours+ i spent on the phone but that's ok.
#3Author of original report
Thu, July 30, 2015
So ticketsatwork made a resolution to cancel my hotel booking, and they were going to send me a gift cert. I will hold them to that.