- Report: #1166489
Complaint Review: Tiger Direct and I Buy Power - Internet
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Tiger Direct and I Buy Power
Internet, USA
Web:
tigerdirect.com ibuypower.com
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Tiger Direct and I Buy Power They would not honor their warranty on a newly purchased computer Atlanta / City of industry, California Internet
We puchased a new gaming computer through Tiger Direct in Atlanta, GA. The supplier was I Buy Power, City of Industry, CA. We started experiencing trouble with it two months later. In June we called Tiger who told us to call I Buy. I Buy had us ship it to them for repair. It cost us $40 to ship. We received the computer back July 31. It still did not work.
We called Tiger who said they could not help us because the computer was more than 30 days old. The guy on the phone decided it was the hard drive. Well that was what I Buy was supposed to replace. Tiger told us to call I Buy because they had a 12 month warranty on the computer. I Buy would not refund our money because we purchasedit from Tiger.
What a mess. What a Rip Off. If we had not purchased a wonderful warranty through Squar Trade we would be stuck. In fact when we called Square Trade Warranty they told us that Tiger Direct had cancelled our warranty. Yes they did. When we opted to increase our warranty coverage in April, the guy cancelled the original coverage and forgot to set up the new warranty. That we fixed immediately and Square Trade did us right.
My advice is to not buy from either of these companies. Find a reputable computer place close to your home and have them order one for you. that way you know who to take it to when there is a problem.
We were on the phone for almost 3 hours with all this nonsense.
