- Report: #965172
Complaint Review: Toolfetch - Internet Internet
Reported By:
ThisCompanyisaSCAM -
, Internet, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Toolfetch
689 Mamaroneck Avenue Floor 1 Mamaroneck NY Internet, 10543 Internet, United States of America
Phone:
800-508-4735
Web:
www.toolfetch.com
Categories:
Business Rating:
(0)
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Toolfetch Paid the product full with shipping, 2 weeks later received an e-mail to pay them $70 more, Internet
STAY AWAY!!! This company is a scam!!
I ordered a foldable solar panel for camping from their website. When I was ordering, I typed my current address and the website calculated the total shipping amount of $7.60 and I acknowledged the total amount of $129.59 and paid thru paypal. I received a sales ordered receipt acknowledgement and started waiting..
One week passed there was no response from anyone, second week almost passed and I asked about what is going on, and there was no answer..
I e-mailed them numerous times and finally someone in the company replies back to me the following e-mail after 12 days:
"There will be additional shipping charges of $69.38 Toolfetch Christian"
They want me to pay $69.38 more on top of $7.60 I paid to send a product that only weights 2 POUNDS!!!!! This is absolutely crazy.
How come the website never had such claims when I ordered and paid for shipping alredy and acknowledged with a PROOF OF SALES? How come nobody responds to my e-mails for numerous days and finally after 12 days? Where is the REFUND?
I ordered a foldable solar panel for camping from their website. When I was ordering, I typed my current address and the website calculated the total shipping amount of $7.60 and I acknowledged the total amount of $129.59 and paid thru paypal. I received a sales ordered receipt acknowledgement and started waiting..
One week passed there was no response from anyone, second week almost passed and I asked about what is going on, and there was no answer..
I e-mailed them numerous times and finally someone in the company replies back to me the following e-mail after 12 days:
"There will be additional shipping charges of $69.38 Toolfetch Christian"
They want me to pay $69.38 more on top of $7.60 I paid to send a product that only weights 2 POUNDS!!!!! This is absolutely crazy.
How come the website never had such claims when I ordered and paid for shipping alredy and acknowledged with a PROOF OF SALES? How come nobody responds to my e-mails for numerous days and finally after 12 days? Where is the REFUND?
1 Updates & Rebuttals
Toolfetch
mamaroneck,New York,
United States of America
Customer Shipping to Hawaii
#2UPDATE Employee
Tue, November 06, 2012
We at Toolfetch are following up on this report. The customer did not mention he was shipping to Hawaii which incurs increased shipping costs. We also have a specific section for customers in Alaska and Hawaii to check out which is clearly marked in the cart but the customer bi-passed this method. All of our customers use this method to get the proper rate.
We also did email the customer 2 times asking him to call us so that we can provide the proper rate as this is not a ground shipment and requires air shipping. We then sent a 3rd email stating the increased cost as we heard nothing back from him.
The customer is correct that $7.60 is the ground rate in the lower 48 states but not to Alaska and Hawaii. We stand behind Christian at Toolfetch who quoted the customer properly. The customer was given a full refund asap when he did finally contacted us 2 weeks later with multiple threatening emails.
We wanted to set the story straight as only half the story was being told.
