- Report: #1428600
Complaint Review: Tracfone - Florida
Reported By:
Peter -
Wellton, Arizona, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Tracfone
Florida, United States
Phone:
1 800 867 7183
Web:
Tracfone.com
Categories:
Business Rating:
(0)
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Tracfone Tracfone, Net 10, Straight talk, Safelink, telcel, Total wireles , Net 10, Straight talk, Safelink, telcel, Total wireles , Net 10, Straight talk, Safelink, telcel, Total wireles 8yr customer upgraded my phone recieved a phone that was unprogramable confirmed by their own supervisoy tech's Florida
I am recovering after a 7 yr battle from cancer the phone I had upgraded to for more reliable and dependable phone the phone I recieved cannot be programed and tracfone will not let me return the phone nor refund me my money nor will they let me transfer my info back to my old phone. I was informed that if I would do that I would lose my 1950 minutes that I had purchased and the expiry date of 11/02/19 and would lose my minutes. Now I am stranded in Arizona withour a phone which I need for medical and emergency contacts and family contacts .. Over a month without a phone I do not know where else to turn to HELP
2 Updates & Rebuttals
Tracfone
Florida,United States
Tracfone Tracfone, Net 10, Straight talk, Safelink, telcel, Total wireles , 8yr customer
#2UPDATE Employee
Tue, February 13, 2018
Hi Peter,
This is Mellannie from TracFone Wireless. I have read your post in this blog and I am very sorry for the inconvenience you have gone through. I understand where you are coming from and how frustrating this has been. Please allow me to help you resolve your concerns. You can chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you. I am looking forward to hearing from you very soon so that we can fix the problem.
Mellannie
TracFone Wireless
Perry Mason
United StatesWell Known For GARBAGE Customer Service!
#3Consumer Comment
Mon, February 12, 2018
Net10, Trakfone or whatever they are calling themselves today is WELL KNOWN for having the worst customer service on the planet and have been known in this poor light for years and years. They have made NO EFFORT to change their reputation! Having said that, I suggest you just cut your losses and go with another company. There are many other companies available who offer flat rate, no contract service. Even the major companies are doing this these days. If you stay with these people, you will have nothing but problems over and over and over.
