- Report: #459173
Complaint Review: Transform Destiny - Michael Stevenson - Fountain Valley California
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Transform Destiny - Michael Stevenson
18396 Brookhurst St. Fountain Valley, 92708 California, U.S.A.
Phone:
800-497-6614
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Transform Destiny - Michael Stevenson No Refund Issued - Runaround Fountain Valley California
This is not a review of the services provided by Michael Stevenson, President of Transform Destiny - because I never even got that far. After Stevenson canceled a seminar I had signed up for, I contacted him for a refund.
At first, Stevenson told me and other would-be attendees that he would re-schedule the seminar. Fair enough. Then weeks passed, with no word back from Stevenson.
At this point, I still had good feelings towards Transform Destiny. My reasoning was that if someone is going to hold onto my money, it should be me. At least I can earn interest on it. My plan was still to sign up for his seminar later on down the road.
But Stevenson gave me the run-around for about many months, never issuing the refund. At one point, he even claimed that he had paid the refund; but I had not received it. When I asked him to verify this claim, he never contacted me back. In fact, this was the last time he ever communicated with me.
Finally, I had to bypass Stevenson entirely and undertake the arduous process of applying for a refund through my credit card. Keep in mind that this is a paper-based appeal you need to make with the credit card, not easy to do.
So, even though I eventually got the refund, it was all through the credit card. In addition, I wasted innumerable hours contacting Transform Destiny and the credit card company.
Displeased
San Luis Obispo, California
U.S.A.
At first, Stevenson told me and other would-be attendees that he would re-schedule the seminar. Fair enough. Then weeks passed, with no word back from Stevenson.
At this point, I still had good feelings towards Transform Destiny. My reasoning was that if someone is going to hold onto my money, it should be me. At least I can earn interest on it. My plan was still to sign up for his seminar later on down the road.
But Stevenson gave me the run-around for about many months, never issuing the refund. At one point, he even claimed that he had paid the refund; but I had not received it. When I asked him to verify this claim, he never contacted me back. In fact, this was the last time he ever communicated with me.
Finally, I had to bypass Stevenson entirely and undertake the arduous process of applying for a refund through my credit card. Keep in mind that this is a paper-based appeal you need to make with the credit card, not easy to do.
So, even though I eventually got the refund, it was all through the credit card. In addition, I wasted innumerable hours contacting Transform Destiny and the credit card company.
Displeased
San Luis Obispo, California
U.S.A.
1 Updates & Rebuttals
Michael Stevenson
Fountain Valley,California,
U.S.A.
An unfortunate misunderstanding
#2REBUTTAL Owner of company
Tue, June 23, 2009
My name is Michael Stevenson, and I am President and Lead Trainer of Transform Destiny. Refund requests are so rare (and event cancellations even rarer) that I am personally aware of Lee's case. Due to an unfortunately emergency with our trainer for the Oregon area, we were unable to conduct the training in Portland that Mr. Wallender had signed up for. We sent him a notice about the situation and notified him that we were unable to find a replacement trainer on short notice and that we would be rescheduling the event for later in the year. The next reply I received from Mr. Wallender was over three weeks later. His email was curt and simply said, "Please refund my money now." I posted the refund that day on March 12 in our Pay Pal Merchant Services account (Transaction ID 1YF0632336285473E). I thought our business was concluded and I apologized for the trouble. Nearly two weeks later, I received an email from Mr. Wallender stating that he was still waiting for the refund. I was surprised, because refunds typically take two to three days, at most. In my response, I assured him that I posted the refund and that I would contact Pay Pal to find out what the status was. Three days later, I received a hostile email from Mr. Wallender demanding that I refund the amount to his credit card or send a check immediately or he would be "seeking outside help." I had not yet received a response from Pay Pal, and did not want to send a check if the refund was pending, so I sent Pay Pal another support request. I waited nearly three weeks for someone at Pay Pal to return my email. The result was that something in the system prevented the funds from being withdrawn from our bank account, so the refund had not processed and was in limbo. I tried to issue another refund two days later, but Pay Pal Merchant does not allow refunds to be placed more than 60 days after the initial charge, which had already passed since he signed up for the training more than five weeks before the event. It was clear I would have to issue Mr. Wallender a check for the refund, but we received the chargeback notice before I could do so. I did not fight the chargeback. Instead, I immediately acknowledged liability and asked Pay Pal to process the chargeback quickly. I, again, extend my full apologies to Lee and attest that this was not a rip-off, but rather an unfortunate chain of misunderstandings and not a reflection of our normal business practices.
