- Report: #714187
Complaint Review: tripres - las vegas Nevada
Reported By:
Inessa -
94401, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
tripres
6145 spring mountain road , las vegas nevada 89146 las vegas, 89146 Nevada, United States of America
Phone:
800-255-0372
Web:
www.tripres.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
tripres a division of prestige travel, inc made reservation to reno peppermill hotel 4/3/11-4/6/11 trough rep. Janet; promise room w/2 queen b eds; got room w/2 doubles; contacted Randy, who was harshly screaming at me and las vegas, Nevada
I made a reservation with tripres.com trough representative Janet, who promised 1 room with 2 queen beds( 2 adults and 2 kids-12 and 10); instead we have been told at the hotel desk that do not have 2 queens, only 2 doubles; i try to contact tripres and talked with Randy, who put me on hold, and then came back and said that 2 queens been sold, and i have to take 2 doubles; i told him that we cannot fit there, he started harshly screaming at me( my daughter sat next to me and heard all this hassle), and finally hung up on me, and did not even call back to apologize. Hotel manager tried to upgrade the room for about $100 more, which I did not take. My family took the room, my husband( big and tall guy) and I couldn't sleep all nights. I tried to contact a supervisor Richard next day; he made a long deal short and told me that they are not going to issue any refunds as I was agree to take the room; he did not even offer a free upgrade instead. After all this insults and stresses, our vacation was ruined. I was suffering from migraine( never experienced it before); kids were stressed out by observing us. Then I decide to search about tripres on tripadvisor: guess what? all reviews were negative. I am going to file complain with BBB, and believe this company with there disrespectful customer service representatives MUST get punished as they deserved it; I am trying to protect others from being insulted and tricked by tripres.
2 Updates & Rebuttals
Maven775
Sparks,Nevada,
No Peppermill in Las Vegas
#2Consumer Comment
Tue, June 25, 2013
I have no idea where this woman actually stayed but there is not now, nor has there ever been, a Peppermill in Las Vegas Nevada with the exception of a restaurant that has no hotels. Nor are the reviews on Tripadvisor negative. The Peppermill holds the number one spot. She clearly has mistaken the name of the hotel she stayed at.
truthfulfacts
Bradenton,Florida,
United States of America
Tripres
#3UPDATE Employee
Thu, May 19, 2011
The prolem here is with tripres and Prestige Travel in Las Vegas. There are other travel companies with the name Prestige Travel that have no affiliation with the Las Vegas company. The best way to book travel is with an agency that has been in business for a long time and has an excellent reputation.
