- Report: #407240
Complaint Review: Trussville Mazda - Birmingham Alabama
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Trussville Mazda
1503 Gadsden Hwy Birmingham, 35235 Alabama, U.S.A.
Phone:
205-8368671
Web:
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Trussville Mazda Buy used and you'll be up the creek Birmingham Alabama
I bought a used 2002 PT Cruiser on Dec. 20th and the transmission went out on Dec. 26th of the same year (less than a week). The check hadn't even cleared the bank before the car broke down. They wouldn't pay for towing or any repairs; even though the sale was "As Is" you would expect more from a so called reputable dealer.
Initially I couldn't get any manager to call me; he only called after I sent an email to them through their website. The only reason he called was to tell me to bring the loaner car back, no apology, just attitude as if it were my fault. The only thing they offered was the loaner car but as soon as I pulled the car out of there to take it to an affordable shop, they demanded the car back immediately.
I never asked for anything free, I expected to pay for parts at least but they pretty sold me junk with their so called 20 point inspection (which I was never able to get a copy of). Really poor customer service and a total and complete rip off! Beware of Trussville Mazda, they'll smile when they get your money but that's all you'll get... oh, and probably a broke down car in a week.
David Detro
Trussville, Alabama
U.S.A.
2 Updates & Rebuttals
David detro
Trussville,Alabama,
U.S.A.
Closed up shop
#2Author of original report
Thu, October 15, 2009
Just wanted to post an update that this place is now closed after being "the oldest Mazda dealer in Alabama" for who knows how long. I honestly believe that this is not a coincidence and Mazda is part of the bigger problem here. While it may not be unusual for car dealers to scam people, it's not right and I for one and glad that every person that worked there lost a job...
Thank you for this website and thank you for helping get the word out about RipOffs like this.
Flynrider
Phoeix,Arizona,
U.S.A.
Not unusual
#3Consumer Comment
Fri, January 02, 2009
This is pretty much the kind of treatment you can expect from most dealers after they've unloaded a piece of junk. If you expect any sort of support after the sale, you cannot buy "as is". That has a very clear meaning. A dealer's "xxx point inspection" is nothing more than a sales gimmick, designed to convince the buyer into buying a car without checking it out for him/herself. Think about it. If I offer you a car that has had a 100 point inspection, yet I insist that you must by the car "as is", what is the value of the inspection? Additionally, an inspection is just what it says. It doesn't mean that anyone actually fixed anything that was broken. Bottom line : When you buy a used car "as is", it is up to you, the buyer, to verify that the car is in good condition. The "as is" condition on the contract, pretty much negates anything that the salesman told you about the fitness of the vehicle.
