- Report: #1041509
Complaint Review: TSP EAN TRAVEL US - Internet Internet
-
Author Not Confirmed
Why?
TSP EAN TRAVEL US
Internet, Internet, United States of America
Phone:
913-787-1708
Web:
http://www.tspeantravelus.com
Categories:
Business Rating:
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TSP EAN TRAVEL US Tried to cancel when found out didn't book with hotel/this site is a SCAM/FRAUD and chgd us 3mos in advance!! Internet
We wanted to stay at the Bayshore Hotel in Vancouver, BC in May to visit our granddaughter. Pulled up the Bayshore hotel and booked online. Did not realize I was booking through anyone other than the hotel, until I called the hotel to ask why they were charging us so early, 28 days after booking and 2 months before arrival, in the amount of $938.17. The Bayshore told us that we had booked with an online travel company and I was shocked. They gave me the name TSP EAN TRAVEL US and I contacted them and demanded they cancel our reservations and refund the money. The woman who answered the phone sounded Indian, and she cryptically told me there would be a cancellation fee of one nights stay plus the service charge of $9. + for booking the reservation. I was seething and demanded they refund the entire amount, to which she replied "We will not it is in our cancellation policy". As I was talking to her I pulled up their cancellation policy and it doesn't say exactly that. Anyone could pull it up and read it. So I called Amex and disputed the charge. We just received a notice from Amex stating that TSP EAN TRAVEL US had refunded $658.72 but refused to refund the balance because of: 1. Cancellation Policy (Wrong) and 2. Partial Usage of Land and Air Package (Wrong).
My next step is to contact Amex and show them the many ripoffs reported by RIPOFF REPORT as well as
the cancellation policy. This is a total SCAM and I believe FRAUD. I'm also going to contact every hotel that allows their name to be associated with this company and tell them we won't stay with them as long as they do business with ESP EAN TRAVEL US! I'd recommend you, the reader, do the same.
(((REDACTED)))aol.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
My next step is to contact Amex and show them the many ripoffs reported by RIPOFF REPORT as well as
the cancellation policy. This is a total SCAM and I believe FRAUD. I'm also going to contact every hotel that allows their name to be associated with this company and tell them we won't stay with them as long as they do business with ESP EAN TRAVEL US! I'd recommend you, the reader, do the same.
(((REDACTED)))aol.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
DWGJVG
Conroe,Texas,
NO REFUND FROM AMEX
#2Author of original report
Fri, September 06, 2013
PS~American Express refused to refund one nights stay at the hotel and no matter how convincing our documents were that we submitted to American Express, they continued to belive the vendor, in this case TSP EAN TRAVEL US!!!!!
DWGJVG
Conroe,Texas,
TSP EAN TRAVEL US SHOWS OUR CELL FONE AS THEIR FONE NUMBER
#3Author of original report
Fri, September 06, 2013
PLEASE DO NOT CALL OUR PHONE NUMBER WHICH IS LISTED AS THE PHONE NUMBER FOR TSP EAN TRAVEL US
IT'S A MYSTERY HOW OUR PHONE NUMBER IS LISTED AS THEIRS. YOU CAN FIND THEIR PHONE NUMBER ON OTHER REPORTS. THANK YOU.
DWGJVG
