- Report: #1200477
Complaint Review: TV Superstores - Internet
-
Author Confirmed
Why?
TV Superstores
Internet, USA
Phone:
866-546-4602
Web:
tvsuperstores.com
Categories:
Business Rating:
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TV Superstores Patrick, 917-971-6887 Charged for one thing, shipped another, complete liars, No Contact after took money. Brooklyn, NY Internet
I orderded online first with TV superstore as the price for the product offered was unbeatable. When I placed the order I was called by Patrick to let me know the TV I was ordering was not what I thought it was, but he could get the good one for more money, So I upgraded the price I was paying. We confirmed payment and I was told the merchandise would arrive in 5-7 buisness days. The Sound Bar and DVD arrived just over 8 days after I ordered, late. I attempted to contact the company to see where the TV by email first with zero response. My first phone call resulted in me being lied to by Patrick, who told me the trucking company had a breakdown and he had to switch companies. Later, 2 weeks, when the original trucking company called me to let me know they lost the TV, I realized Patrick was lying, he had never attempted to locate the TV or switch companies as he had told me dishonestly. I called week after week for a month in total. NO TV. I was bummed with the company at this point and began researching the DVD they sent me, BD-H5900 and was surprised to see it offered for $80 when they had told me I was to get the best and charged me $299 for a completely different model I did not recieve. NExt, I began researching the sound Bar they had charged me $699 for, and realized Samsung was offering a rebate at the time of purchase for $400 off of the sounbar which TV Superstore did not honor. Obviously upset and within 30 days, I asked to cancel the TV and return all the scandelous merchandise I had recieved. With all the dishonesty, I began to doubt the quality of the merchandise I had ordered and asked to cancel the TV and send back the items. No one from the company will respond or give me an RMA number. I have spoke to Patrick three times where he promises me an RMA number by the end of the day. They are nothing but liars here, I wish I had never believed in their too good to be true pricing.
