- Report: #780043
Complaint Review: TXU - Internet Texas
Reported By:
Cindy -
Hamilton, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TXU
Internet, Texas, United States of America
Phone:
1-972-791-2888
Web:
www.txu.com
Categories:
Business Rating:
(0)
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TXU Not honest about electric rate Internet, Texas
On September 12, 2011, I changed my electric service from TXU to Reliant Energy. On September 15, 2011, I was contacted by TXU and asked to come back as a customer. The lady I talked to told me that the rates were now lower and that she could offer me a fixed rate of .08cents per kwh. I explained to her that the rate I had with Reliant was a fixed rate but was also dependent on the amount of kwh's I used per month. She assured me that the rate of .08 cents was a fixed rate and would not fluctuate. She did indicate that there were monthly mandatory TDU delivery charges, but that was it.
When I got my electricity facts label from TXU, the rate printed was 8.0760 cents per kwh fixed plus a 3,1833 cent per kwh delivery charge. Also, at the top of the EFL, it shows that my rate would be dependent on the amount of kwh's I used per month, anywhere from 14.1 cents at 500 kWh to 12.0 cents for 2000 kWh - exactly what she assured me would not happen. She said I would have a fixed rate of 8 cents - Nowhere does it indicate 8 cents per kWh.
I have now changed back to Reliant and will never recommend TXU again. What they did was very dishonest and the individual I spoke with should be fired.
When I got my electricity facts label from TXU, the rate printed was 8.0760 cents per kwh fixed plus a 3,1833 cent per kwh delivery charge. Also, at the top of the EFL, it shows that my rate would be dependent on the amount of kwh's I used per month, anywhere from 14.1 cents at 500 kWh to 12.0 cents for 2000 kWh - exactly what she assured me would not happen. She said I would have a fixed rate of 8 cents - Nowhere does it indicate 8 cents per kWh.
I have now changed back to Reliant and will never recommend TXU again. What they did was very dishonest and the individual I spoke with should be fired.
1 Updates & Rebuttals
Greg@TXU
USATXU Energy
#2UPDATE Employee
Fri, September 23, 2011
Cindy,
I am sorry to hear about your issue. I would like to see if I could help.
Please email me at [email protected] so we can discuss.
Thank you,
Greg
TXU Energy
