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Madison,#2Consumer Comment
Mon, August 06, 2012
If a carrier declined a damage claim, a reason why can be provided in writing. Ask that UPS Store for a copy of that letter from . The claim denial will have the same results as any carrier, as the packaging requirements are very similar. As a rule of thumb, each shipment must withstand a 30" inch drop. That height, by no coincidence, is the height of a conveyor or distance from a human's hands to the ground.
Not sure of your specifics, but if the 'sculpture' was heavy, as many are, care must be used to not use bubble wrap excessively. Those bubbles may pop under the weight, causing voids in the box with only a plastic sheet for padding. Packing peanuts or expandable foam should be used to pack the remainder of empty space withing the box(es). Holes are easily made into boxes when the cardboard is used is less than 200ECT and/or has movement within itself. The heavier the weight, the more this occurs if not packaged to guidelines. These guidelines are easily found in any carrier website.
Anyone can insure a package. Just as with car, house, appliance, etc., insurances, certain criteria must be met for claim approval. Loss will always be reimbursible with proof of value. Damage has to meet the guidelines easily found in all carrier sites. If you package yourse;f, you will be responsible if the packaging doesn't meet those guidelines. If a business packages it for you, they will have to pay if it doesn't meet those guidelines. Results would be the same with any carrier.
Ask for a copy of that claim form and take it from there.