Jen
Aurora,#2UPDATE Employee
Sat, May 02, 2009
I'm only trying to help because I can understand your frustration. Unfortunately, all cell phones say once your inside a building or some sort of structure, signal strength is not guaranteed. This is due to the products / items used to build the structure. But as for the tower updates, first dial *228, this will run a 1 - 2 minute update on your phone.(for this step, make sure your phone is not roaming or the update won't work)... Once that is complete, power off your phone for about a minute, that will help update the towers as well. There is no need to leave your phone off all night to update the towers. If you haven't already, take your phone to the nearest store that has an onsite technician. Explain to the tech what issues your experiencing and ask them to physically look over your phone. There could be something possible loose on the inside just from bumping or dropping the phone. Also, speak to the tech to see if anyone else has complained about the same issue. Reason behind this is, we have see that some phones may work better or pick up better signal strength in different areas. Your local techs are the best to ask for that since they typically live around your area. Unfortunately, the CS rep you talk to could be in a call center in a completely different state. If you have tried all the above, I apologize. Just wanted to try to help.