Danny
Chicago,#2UPDATE Employee
Mon, August 28, 2006
When a customer signs up with a plan...lets say the 800 minutes plan, the store and your contract should tell you the date your month ends. For example, if your month ends on the 1st, that means that your month of service goes from the 1st of one month to the 1st of the following month. Now, if you obtain your plan on the 15th, then it makes sense that the company will not give you the full 800 minutes because your contract is beginning in the middle of the month...that's common sense. You will always get the prorated minutes, so you have to be careful. Most ppl don't bother to ask, get their phone and proceed to call everyone in the world and rack up minutes. It's just a matter of asking... Now, as with every company there is no way they can give you every possible scenario of what can happen with your accnt...it would take you days to hear every single one. So companies rely on customers to ask every question you can so things are clear...otherwise you will learn things as issues come up. Yes companies should be obligated to tell a customer everything, but again that can take hours and hours...most of us walk into the cell phone place and want to be out of there in 15 minutes to show off our phones. Also, we as customers use the "they didn't tell me" excuse to try and get things to go our way....let's be truthful, it's not always fair to use that excuse. I have been a US Cellular customer and I assumed the proration when I got my contract...it seemed like common sense to me. Of course I asked while at the store to be clear. Remember this....any changes you make to your account, always do it effective on the last day of your monthly cycle to avoid any proration...if youre not sure, ask!