Disgruntled
Bloomfield,#2Author of original report
Wed, March 28, 2012
To say that you provided customer service for "both sides of the fence" is laughable, at best.
Not only did you never respond to my inquiries trying to get my money back, but there are multiple other instances of you failing to communicate mentioned on the internet as well.
If your job consisted of ripping people off, then you did it well.
beckie
Huron,#3REBUTTAL Individual responds
Tue, March 27, 2012
For the record, I, Beckie Lombardy was an employee of the company this consumer complained about. I was not an accountant for the company, nor did I have any control over the company's funds at any time. I was not a partner. I did work to resolve customer issues, as amember of management and with entities such as the BBB and Attorney General, but that was a task I was assigned. I was only a paid employee trying to do a good job for both sides of the fence. I was laid off from that company as their financial troubles continued in June of 2009. I had no power to authorize refunds or shipments for any consumer at any point, although I did work to resolve issues pertaining to customer complaints. I was dependent on other employees and the CEO to issue refunds.
Regards,
Beckie
Disgruntled
Bloomfield,#4Author of original report
Sat, May 02, 2009
Just an update for anyone else who has been taken in by the scammer known as Tammy Billings, dba USA Wallpaper, Decorate with Style. 3.5 months after I requested a refund, it hit my card today. It seems that while the associate scammer, Beckie Lombardy, cannot manage to issue refunds when I ask, or when the Toledo BBB contacts her, she can manage to issue one when the Ohio State Attorney General's Office comes calling. Within a week of getting my online report to go through, I was contacted by the OSAG, and a scant few days later, they forwarded me an email from the rip off artists aka USA Wallpaper. So the moral of the story is, if you have asked for a refund, and USA Wallpaper starts giving you the run-around like they do to everyone, do not listen to their stories about how long it takes USA Wallpaper to do a refund, or how they have forwarded your request to the USA Wallpaper accountant, Beckie Lombardy. Do not wait around, just go straight to the OSAG website and file a complaint against them for Internet Fraud. A word to the wise: The first time I tried using the OSAG website, my complaint did not go through, even though I finished well within the 60 minutes they give you to do so. Which meant that I had to re-create everything again. It would be a good idea to copy the information, in case you have the same failure that I did.