- Report: #238859
Complaint Review: Vending Friends - Mae Vending - Vending Coop - Liverpool New York
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Author Confirmed
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Vending Friends - Mae Vending - Vending Coop
7617 Fitzpatrick Drive Liverpool, 13088 New York, U.S.A.
Phone:
800-568-1281
Web:
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Vending Friends - Mae Vending - Vending Coop, Therese Don't believe the lies! Vending Friends will rip you off! Liverpool New York
To all considering getting into the vending business, avoid Vending Friends, Mae Vending, Vending Coop or any of their associates.
I wanted to make a little part-time money and decided vending would be fun. Unfortunately I got sucked in with the wrong company. I was originally skeptical after talking with Therese about "Wishing Wells". She told me she had her own route of 20 or so and that they paid themselves off in three months and her experience had been duplicated by many others. She even shared the tip of putting blue food coloring in the water to hide the cloudiness.
I told her that I wanted to think it over and would call back tomorrow. She told me that she could not guarantee that they could hold my territory in Austin as it was a hot area and someone else might call in. She even suggested there was someone in Georgetown who was also looking to open a territory. Being naive, I decided to take the plunge and try this out. It took forever to receive the wishing wells.
After I received them, I also received a charge for over $1000! I called my bank and they told me it was a check cashed by Vending Coop. She also told me it was not a check that was from my bank and that the name was not my own. Vending Coop had cashed another persons check at my bank. I'm not saying the bank shouldn't have caught this, but I was deeply concerned when I called Vending Friends and they confirmed it was them and it was a "clerical error." One I am sure would not have been brought up had I not caught it. Therese was apologetic and sent over a replacement check three days later.
After talking with a county official who questioned the legality of the wells, I called Therese and asked if I could exchange them for triplehead vending machines. She told me I could and would just need to send the Wishing Wells to another of their customers in another state. I was asked to use their name, return address, and phone number and to send them the confirmation numbers.
I was told they would send a new bill of sale (I would need to pay additional shipping fees for the machines) once the customer had received their shipment. The shipment was received in a matter of days and a new bill of sale was eventually sent. It was paid the very same day and finally, after countless emails and phone calls, two months later I recieved my machines. I was told the delay was because I hadn't specified a color. I had, in fact, specified a color, and if it had been a problem the least they could have done would have been say that in response to my emails. The locations have been another nightmare.
They have repeatedly promised to send a complete list and have failed miserably each time instead sending one or two at a time. They have even tried sending over the same locations multiple times. In addition, several of the store owners claimed that they had never even been contacted. Three of the locations were even in different cities, one that was three hours away! I am still battling them on getting a refund or at least what I have paid for.
Please let my experience be a warning, Therese and Vending Friends will be sugar and honey until they have your cash. Then you will be lucky to ge t an answer to your emails or phone calls. Buyer Beware. If you are going to get into vending, purchase your machines from one place and hire your locators from another. Any place that sells a "business package" or guarantees a territory is full of it. Vending Friends Specifically!!!
George
Austin, Texas
U.S.A.
I wanted to make a little part-time money and decided vending would be fun. Unfortunately I got sucked in with the wrong company. I was originally skeptical after talking with Therese about "Wishing Wells". She told me she had her own route of 20 or so and that they paid themselves off in three months and her experience had been duplicated by many others. She even shared the tip of putting blue food coloring in the water to hide the cloudiness.
I told her that I wanted to think it over and would call back tomorrow. She told me that she could not guarantee that they could hold my territory in Austin as it was a hot area and someone else might call in. She even suggested there was someone in Georgetown who was also looking to open a territory. Being naive, I decided to take the plunge and try this out. It took forever to receive the wishing wells.
After I received them, I also received a charge for over $1000! I called my bank and they told me it was a check cashed by Vending Coop. She also told me it was not a check that was from my bank and that the name was not my own. Vending Coop had cashed another persons check at my bank. I'm not saying the bank shouldn't have caught this, but I was deeply concerned when I called Vending Friends and they confirmed it was them and it was a "clerical error." One I am sure would not have been brought up had I not caught it. Therese was apologetic and sent over a replacement check three days later.
After talking with a county official who questioned the legality of the wells, I called Therese and asked if I could exchange them for triplehead vending machines. She told me I could and would just need to send the Wishing Wells to another of their customers in another state. I was asked to use their name, return address, and phone number and to send them the confirmation numbers.
I was told they would send a new bill of sale (I would need to pay additional shipping fees for the machines) once the customer had received their shipment. The shipment was received in a matter of days and a new bill of sale was eventually sent. It was paid the very same day and finally, after countless emails and phone calls, two months later I recieved my machines. I was told the delay was because I hadn't specified a color. I had, in fact, specified a color, and if it had been a problem the least they could have done would have been say that in response to my emails. The locations have been another nightmare.
They have repeatedly promised to send a complete list and have failed miserably each time instead sending one or two at a time. They have even tried sending over the same locations multiple times. In addition, several of the store owners claimed that they had never even been contacted. Three of the locations were even in different cities, one that was three hours away! I am still battling them on getting a refund or at least what I have paid for.
Please let my experience be a warning, Therese and Vending Friends will be sugar and honey until they have your cash. Then you will be lucky to ge t an answer to your emails or phone calls. Buyer Beware. If you are going to get into vending, purchase your machines from one place and hire your locators from another. Any place that sells a "business package" or guarantees a territory is full of it. Vending Friends Specifically!!!
George
Austin, Texas
U.S.A.
3 Updates & Rebuttals
George
Austin,Texas,
U.S.A.
To the response from Therese
#2Author of original report
Thu, July 12, 2007
Please check your records for my locations. I believe you will find that you still have not delivered on the locations promised and it has been over half a year. I outlined my complaints very clearly and even made you aware of them through numerous emails and phones calls. You did not go above and beyond to help me and I assure you the name I've used is indeed my real name. Your company took over $1,000 dollars from my credit card without permission, so you of all people should know that. The company knows how to scam. Do you're homework and avoid the trap.
Therese
Syracuse,New York,
U.S.A.
We went over and above to accomodate this customer.
#3UPDATE Employee
Sat, July 07, 2007
The vending business is not a get rich quick business, it requires real work. When customers discover this reality, and fail because of their own fault, some feel the need to lash out on forums such as these to place the blame on somone other than themselves. Frankly, we do not understand this complaint. Everything was delivered to this customer as promised. We have gone way beyond the terms of the agreement for this customer and he still feels the need to write to Rip Off. We find this customers complaint to be confusing in that there is no reference to him not receiving everything he was promised. This customer could not even tell the truth about his real name! We welcome this customer to call our office anytime and let us know what it is that we didn't deliver to him in the Purchase Terms he agreed to and we will gladly fullfill his request.
George
Austin,Texas,
U.S.A.
Just forgot something
#4Author of original report
Tue, March 13, 2007
If anyone is experiencing similar difficulties, don't forget to contact the BBB and Attorney General for your state and NY, as well as the FTC. These types of companies must be held accountable for their shady business practices. Consumers unite!
